Global Relay, headquartered in Vancouver, offers Global Relay Archive, a system for managing and archiving unstructured data (e.g. IM, email, etc) in a compliant manner.
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Mimecast Cloud Archive
Score 9.5 out of 10
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Mimecast Cloud Archive provides an archive storage solution for data retention, as well as search and retrieval of email, attachments and MS Teams conversations. The cloud archiving solution offers search capabilities for employees and automated tools for administrators that simplify management of mailboxes, e-discovery and litigation support.
If you have a finance company and are bound by certain compliance rules then Global Relay is the gold standard. It does cost more than typical Exchange archival solutions so regular non-compliance organizations can look at other options. We have had multiple events that required the use of Global relay some simple some much more complicated. They came through every time.
Given all the threats that are out there and the fact many come in via email, I think Mimecast is a great solution for any business of any size. If your business is heavily regulated then you have even more reason to use Mimecast. You might be able to do a lot of these things yourself but why would you? Mimecast employees are experts, the best in the industry, at knowing how email works and how to protect it.
It archives every email into and out of your enterprise including mail between internal users. This provides a legally acceptable archive that we can access at any point to find emails whether we need just one from a year ago or a lot to enter into a court case.
Since we have our MX record pointing to them first, they host all of our email in the cloud so users can access it even in the event our local email repository is down. We used this feature quite well during this past years Hurricane season.
Mimecast has a feature that allows me to sandbox all links, in emails, before users are redirected to them. This has saved us several times in that users clicked on links they should not have but Mimecast intercepted the request and stopped the user from going to the site.
The archive is easy to use and the searching is highly customizable. You can easily search based on timeframe, sender, recipient, words, phrases, and attachments. The ability to search keywords within attachments, body, and subject line is incredibly helpful. We're able to quickly and easily find what we're looking for.
There is never an issue. Everytime I have needed to access my own personal search archive or globally search across the whole business it works each time. I cannot recall a time where the service was down when needed to be used and all our staff use it daily.
The stability of the tool is the biggest factor, it has a fantastic uptime and the loading speed is exceptional. Long gone are the days of waiting for Outlook to open up a traditional PST archive, I can simply click, find what I need and go, usually, before outlook has opened the archive. It is an exceptionally efficient tool.
It does a good job. The support team of the product was good and responsive and was also able to fix the issues I was experiencing at the time. It isn't perfect and takes some time to set up properly in the environment but once set up the product does what it is supposed to do which is what you are paying for.
We used Mimecast professional services for the implementation and it was flawless as we were migrating from a competitor's product. The only downside was the amount of time required to ingest all the data as this was coming from a few different sources and in some cases it took months to migrate and index all the content. Apart from that the process was very well guided, with plenty of communication all throughout and without any major issues or downtime.
Exchange Online Archiving is fine but the gold standard for finance is Global Relay. Most clients will go outside of MS for compliance-related archiving.
Mimecast gave us some extra features that we believed were beneficial to our business. Removing the archive from the Microsoft hardware was also good to allow separation. Plus, adding the optional exchange backup made Mimecast a clear choice.
Before we enabled our Mimecast archive, we had multiple cases of users who had 10k+ emails "disappear" and could not find them. Trying to figure this out with Microsoft is near impossible. IT spent 5-10 hours on each situation trying to find, recover, and move the emails back into the user's mailbox.
A couple term cases happened as well where the user deleted everything in their mailbox and recoverable area had be cleared automatically by the time we found out. One of them would have been 28k emails and would take days to recover.
Since having Mimecast, it is a matter of going to the mailbox in the Sync and Recover and clicking a few things and restoring all the data. Super easy and restoring the data takes less time than manually doing it with a Microsoft Content Search export.
