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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    NEXTEP, by Global Payments

    N/AN/ANextep, a Global Payments Company, offers an integrated Food Service and QSR hospitality experience for guests and staff that includes Self-Order Kiosks, Mobile Ordering, POS, and Digital Signage. With Nextep, guests order wherever and however they choose.N/A

    Looker

    Score8.5 out of 10
    N/ALooker is a BI application with an analytics-oriented application server that sits on top of relational data stores. It includes an end-user interface for exploring data, a reusable development paradigm for data discovery, and an API for supporting data in other systems.N/A
    Pricing
    NEXTEP, by Global PaymentsLooker
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    NEXTEP, by Global PaymentsLooker
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeRequired
    Additional DetailsMust contact sales team for pricing.
    More Pricing Information
    Community Pulse
    NEXTEP, by Global PaymentsLooker
    Considered Both Products
    Global Payments
    No answer on this topic
    Google
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    98%
    Would buy again
    60 Answers
    Delivers good value for the price
    No answers on this topic
    98%
    Delivers good value for the price
    53 Answers
    Happy with the feature set
    No answers on this topic
    100%
    Happy with the feature set
    61 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    98%
    Lived up to sales and marketing promises
    40 Answers
    Implementation went as expected
    No answers on this topic
    96%
    Implementation went as expected
    48 Answers
    Features
    NEXTEP, by Global PaymentsLooker
    BI Standard Reporting
    Comparison of BI Standard Reporting features of NEXTEP, by Global Payments and Looker
    Feature
    NEXTEP, by Global Payments
    -
    Ratings
    Looker
    8.5
    116 Ratings
    4% above category average
    Pixel Perfect reports00 Ratings8.095 Ratings
    Customizable dashboards00 Ratings9.0115 Ratings
    Report Formatting Templates00 Ratings8.499 Ratings
    Ad-hoc Reporting
    Comparison of Ad-hoc Reporting features of NEXTEP, by Global Payments and Looker
    Feature
    NEXTEP, by Global Payments
    -
    Ratings
    Looker
    8.5
    116 Ratings
    5% above category average
    Drill-down analysis00 Ratings8.2112 Ratings
    Formatting capabilities00 Ratings7.8114 Ratings
    Integration with R or other statistical packages00 Ratings8.847 Ratings
    Report sharing and collaboration00 Ratings9.2116 Ratings
    Report Output and Scheduling
    Comparison of Report Output and Scheduling features of NEXTEP, by Global Payments and Looker
    Feature
    NEXTEP, by Global Payments
    -
    Ratings
    Looker
    8.8
    112 Ratings
    6% above category average
    Publish to Web00 Ratings8.494 Ratings
    Publish to PDF00 Ratings9.1100 Ratings
    Report Versioning00 Ratings8.675 Ratings
    Report Delivery Scheduling00 Ratings9.297 Ratings
    Data Discovery and Visualization
    Comparison of Data Discovery and Visualization features of NEXTEP, by Global Payments and Looker
    Feature
    NEXTEP, by Global Payments
    -
    Ratings
    Looker
    7.0
    113 Ratings
    13% below category average
    Pre-built visualization formats (heatmaps, scatter plots etc.)00 Ratings8.1109 Ratings
    Location Analytics / Geographic Visualization00 Ratings8.197 Ratings
    Predictive Analytics00 Ratings4.66 Ratings
    Access Control and Security
    Comparison of Access Control and Security features of NEXTEP, by Global Payments and Looker
    Feature
    NEXTEP, by Global Payments
    -
    Ratings
    Looker
    8.3
    112 Ratings
    2% below category average
    Multi-User Support (named login)00 Ratings8.7106 Ratings
    Role-Based Security Model00 Ratings8.293 Ratings
    Multiple Access Permission Levels (Create, Read, Delete)00 Ratings8.1106 Ratings
    Report-Level Access Control00 Ratings8.245 Ratings
    Mobile Capabilities
    Comparison of Mobile Capabilities features of NEXTEP, by Global Payments and Looker
    Feature
    NEXTEP, by Global Payments
    -
    Ratings
    Looker
    6.2
    84 Ratings
    23% below category average
    Responsive Design for Web Access00 Ratings7.581 Ratings
    Mobile Application00 Ratings5.01 Ratings
    Dashboard / Report / Visualization Interactivity on Mobile00 Ratings7.475 Ratings
    User Ratings
    NEXTEP, by Global PaymentsLooker
    Likelihood to Recommend
    -
    (0 ratings)
    8.7
    (117 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    9.5
    (7 ratings)
    Usability
    -
    (0 ratings)
    8.8
    (12 ratings)
    Availability
    -
    (0 ratings)
    10.0
    (1 ratings)
    Performance
    -
    (0 ratings)
    6.0
    (1 ratings)
    Support Rating
    -
    (0 ratings)
    8.8
    (14 ratings)
    Implementation Rating
    -
    (0 ratings)
    10.0
    (1 ratings)
    Configurability
    -
    (0 ratings)
    10.0
    (1 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    10.0
    (1 ratings)
    Data Sharing and Collaboration
    -
    (0 ratings)
    8.5
    (51 ratings)
    Data Sources
    -
    (0 ratings)
    7.3
    (51 ratings)
    Ease of integration
    -
    (0 ratings)
    10.0
    (1 ratings)
    Product Scalability
    -
    (0 ratings)
    10.0
    (1 ratings)
    Professional Services
    -
    (0 ratings)
    10.0
    (1 ratings)
    Vendor post-sale
    -
    (0 ratings)
    10.0
    (1 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    10.0
    (1 ratings)
    User Testimonials
    NEXTEP, by Global PaymentsLooker
    Likelihood to Recommend
    Global Payments
    No answers on this topic
    Google
    Looker is ideal if you are heavily invested in Google Services, particularly marketing related services, and you with to quickly create reporting dashboards for that data. It gets more difficult when you try to tie in data from other services, and I would not use this were I already using BI package - it is not anywhere near as well supported or as widely known as some of its major competitors, but what it does do, it does do well.
    Incentivized
    Read full review
    Pros
    Global Payments
    No answers on this topic
    Google
    • Show visited pages - sessions, pageviews - which programs are viewed the most.
    • Displays session source/medium views to see where users are coming from.
    • It shows the video titles, URLs, and event counts so we can monitor the performance of our videos.
    • It gives a graphic face to the numbers, such as using bar charts, pie graphs, and other charts to show user trends or which channels are driving engagement.
    • Our clients like to see the top pages visited for a month.
    • I like the drop-and-drag approach, and building charts is a little easier than it was before.
    Incentivized
    Read full review
    Cons
    Global Payments
    No answers on this topic
    Google
    • I wish I could get more granular in the Google ad data, such as down to the campaign type, instead of having to see only all campaigns.
    • The setup can be time-consuming if you're not using the product regularly.
    • Editing the dashboard requires a few logins; I wish it was more seamless.
    Incentivized
    Read full review
    Likelihood to Renew
    Global Payments
    No answers on this topic
    Google
    I give it this rating because it deems as effective, I am able to complete majority of my tasks using this app. It is very helpful when analyzing the data provided and shown in the app and it's just overall a great app for Operational use, despite the small hiccups it has (live data).
    Incentivized
    Read full review
    Usability
    Global Payments
    No answers on this topic
    Google
    Looker is relatively easy to use, even as it is set up. The customers for the front-end only have issues with the initial setup for looker ml creations. Other "looks" are relatively easy to set up, depending on the ETL and the data which is coming into Looker on a regular basis.
    Incentivized
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    Reliability and Availability
    Global Payments
    No answers on this topic
    Google
    No objections
    Incentivized
    Read full review
    Performance
    Global Payments
    No answers on this topic
    Google
    Somehow resources heavy, both on server and client. I recommned at least 50Mbs data rate and high performance desktop comouter to be abke to run comolex tasks and configure larger amount of data. On the other hand, the client does not need to worry when viewing, the performance is usually ok
    Incentivized
    Read full review
    Support Rating
    Global Payments
    No answers on this topic
    Google
    Never had to work with support for issues. Any questions we had, they would respond promptly and clearly. The one-time setup was easy, by reading documentation. If the feature is not supported, they will add a feature request. In this case, LDAP support was requested over OKTA. They are looking into it.
    Incentivized
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    Implementation Rating
    Global Payments
    No answers on this topic
    Google
    Very satisfied, easy to implement
    Incentivized
    Read full review
    Alternatives Considered
    Global Payments
    No answers on this topic
    Google
    Looker Studio, you can easily report on data from various sources without programming. Looker Studio is available at no charge for creators and report viewers. Enterprise customers who upgrade to Looker Studio Pro will receive support and expanded administrative features, including team content management. So it's good.
    Incentivized
    Read full review
    Contract Terms and Pricing Model
    Global Payments
    No answers on this topic
    Google
    Perfect price to performance
    Incentivized
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    Return on Investment
    Global Payments
    No answers on this topic
    Google
    • Looker has a poignant impact on our business's ROI objectives. As an advertising exchange we have specific goals for daily requests and fill, and having premade Looks to monitor this is an integral piece of our operational capability
    • To facilitate an efficient monthly billing cycle in our organization, Looker is essential to track estimated revenue and impression delivery by publisher. Without the Looks we have set up, we would spend considerably more time and effort segmenting revenue by vertical.
    • Looker's unique value proposition is making analytical tools more digestible to people without conventional analytical experience. Other competing tools like Tableau require considerably more training and context to successfully use, and the ability to easily plot different visualizations is one of its greatest selling points.
    Incentivized
    Read full review
    ScreenShots

    Looker Screenshots

    Screenshot of a Looker dashboard with a geo chart.