TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Glean

    Score9.8 out of 10
    N/AGlean is an AI-powered workplace search tool that supports search across all of a company's apps, centralizing company knowledge and helping employees to more quickly find what they need, with 100+ connectors.

    $12

    per month

    IBM Watson Discovery

    Score8.7 out of 10
    N/AIBM offers Watson Discovery, a natural language processing (NLP) application with options to measure sentiment, detect entities, semantic roles, and other concepts.N/A
    Pricing
    GleanIBM Watson Discovery
    Editions & Modules
    Glean for Individuals - Monthly
    $12
    per month
    Glean for Individuals - 1 Year
    $129
    one-time fee
    Glean for Individuals - 2 Year
    $245
    one-time fee
    Glean for Individuals - 3 Year
    $348
    one-time fee
    Glean for Individuals - 4 Year
    $439
    one-time fee
    No answers on this topic
    Offerings
    Pricing Offerings
    GleanIBM Watson Discovery
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    GleanIBM Watson Discovery
    Considered Both Products
    Glean Technologies, Inc.
    No answer on this topic
    IBM
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    84%
    Would buy again
    21 Answers
    Delivers good value for the price
    No answers on this topic
    78%
    Delivers good value for the price
    14 Answers
    Happy with the feature set
    No answers on this topic
    100%
    Happy with the feature set
    25 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    100%
    Lived up to sales and marketing promises
    18 Answers
    Implementation went as expected
    No answers on this topic
    100%
    Implementation went as expected
    22 Answers
    Best Alternatives
    GleanIBM Watson Discovery
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    Elasticsearch
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    Medium-sized Companies
    Algolia
    Score8.7 out of 10
    Algolia
    Score8.7 out of 10
    Enterprises
    Algolia
    Score8.7 out of 10
    Algolia
    Score8.7 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    GleanIBM Watson Discovery
    Likelihood to Recommend
    9.3
    (3 ratings)
    9.0
    (26 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    9.1
    (2 ratings)
    Usability
    -
    (0 ratings)
    8.4
    (3 ratings)
    Support Rating
    -
    (0 ratings)
    10.0
    (2 ratings)
    User Testimonials
    GleanIBM Watson Discovery
    Likelihood to Recommend
    Glean Technologies, Inc.
    Based on my experience, Glean is well suited for scenarios where you need to search through large amounts of information in a structured format, such as Confluence pages, knowledge bases, or other similar repositories. Glean's search algorithms make it easy to find the exact information you need, even if it's buried deep in a document or spread across multiple pages. On the other hand, Glean may be less appropriate for scenarios where you need to search through unstructured data, such as messages. While Glean can still be useful in these cases, its effectiveness may be limited.
    Incentivized
    Read full review
    IBM
    Overall, IBM Watson Discovery is an amazing technology that we use with our clients to address various business problems, but the biggest challenge has always been about ingesting, analyzing, enriching, and searching huge collections of documents and allowing our end users and SMEs to be able to search for what they need to reduce the time and efforts spent daily on a manual search through various collections of documents. We have successfully managed to reduce manual work by over 80%, and now our SMEs are being used for the skills they have to gather insights rather than do manual work.
    Incentivized
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    Pros
    Glean Technologies, Inc.
    • Single search capability across all systems
    • High accuracy of search results
    • Saves you time in day to day work
    • Offers customization with the homepage and go links
    Incentivized
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    IBM
    • It is an excellently fast platform with documents and the answers to queries.
    • With automation learning beneficial as it saves time.
    • When searching for a document, everything stays located and easy to find.
    • Acceptance of various documents.
    • It has a quite comfortable Technical support, always available when required.
    Incentivized
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    Cons
    Glean Technologies, Inc.
    • we can add more filters into Glean for granular level of search
    • we may can integrate google with Glean
    • not thinking of anything as it acts fabulously
    Incentivized
    Read full review
    IBM
    • I believe AI should be more flexible about providing data. However, it's understandable that you need to provide the details you need in a more specific and detailed way.
    • The interface could use more tweaking. Being new to the program, it was kind of hard to navigate.
    • Luckily, there was a customized feature of the dashboard that I could set up, and having something that you know where you are placed always feels familiar and comfortable.
    Incentivized
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    Usability
    Glean Technologies, Inc.
    No answers on this topic
    IBM
    IBM Watson Discovery has the best user capabilities and easily transform business decision-making portfolio. The automation system saves time used in data analysis as opposed to manual research that consumes a lot of time. The visualization across the dashboard enables my team to interpret complex data and use it to make reliable marketing decisions.
    Incentivized
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    Support Rating
    Glean Technologies, Inc.
    No answers on this topic
    IBM
    Similar to all IBM Watson and Salesforce product solutions, the overall support would be a 10/10. Their provided FAQ's help with frequently experienced issues and if still unable to figure something out, their customer service representatives are always super responsive. With instant chat functions available, it is easy to ask a quick question rather than sitting on hold.
    Incentivized
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    Alternatives Considered
    Glean Technologies, Inc.
    I like Glean a lot better as it's more intuitive.
    Incentivized
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    IBM
    Discovery differs from its competitors due to the better ease of implementation and the high level of natural language recognition, it is equal in integration resources such as API and workflow or process pipeline, but it loses in the price for a high volume of documents and/or research. If you own or plan to use other services from the IBM Watson family, there is no doubt that Watson discovery is your best option. Another important point is if you plan to use a cloud or on-premise service (local server or private cloud).
    Incentivized
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    Return on Investment
    Glean Technologies, Inc.
    • Glean has saved me approximately 5 hours/week in researching topics
    • Glean has saved me time with Go Links
    • Glean has made it easier to search company org chart
    Incentivized
    Read full review
    IBM
    • We find its Enterprise plan expensive for a country of LATAM. For US or Europe based businesses, looks great.
    • A Big Data and massive queries based company would find the service expensive. Maybe a flat price plan would be helpful.
    • Have you thought in making a cheaper plan where you take the learning from your customer's data to enrich your AI tool?
    Incentivized
    Read full review
    ScreenShots