Glean vs. Google Search Appliance (discontinued)

I think Glean can help any organization. It creates an internal search engine that is specific to your organization, and brings everything into one place. This allows you to access content you may not have otherwise found, especially because other systems do not have effective search capabilities

Incentivized

The Google Search Appliance is well suited to most site search needs and it is possible to customize the front end seen by website visitors to produce a satisfactory basic interface with basic branding applied to it. However, in some situations it may be necessary to instead make API calls from a web page to retrieve search results and the format in which those results are returned might be a little more difficult to work with.

Incentivized

• Index Data
• Connect Data Sources
• Streamline Data Retrieval

Incentivized

• Homes in on key searches.
• Immediate response.
• Simple UI, very user-friendly.

Incentivized

• Surfacing results that are often clicked on at the top of the search results (i.e. a recommended result)
• Use AI to suggest question answers based on search results

Incentivized

• It's my understanding that Google is ending support for the appliance soon. This is obviously an important consideration.
• The administrator interface is far from easy to use.
• There is a significant learning curve for new users.

Incentivized

Neutral rating because I've never needed support.

Incentivized

I like Glean a lot better as it's more intuitive.

Incentivized

Google search has always been superior. No other search engine application can even come close.

Incentivized

• Easy and quick search
• merger for all the tools
• made life easier , can't work without Glean

Incentivized

• The GSA was not cheap. At all.
• There has also been a cost associated with our need to switch to another site search solution in the near future, due to Google ending support for the sppliance.
• That said, we have so much support content that we owed it to our customers to offer a comprehensive search tool to help them find the most relevant content - and of course Google are the masters of this. However, it's worth noting that the alogorithms used on the GSA are far older than those used on google.com.

Incentivized