This is well suited for entrepreneurs who are fine with the limitations of the free and basic plan. Helping businesses grow their social media accounts with tasks. Having that said if your business is just starting out, some of these pricing plans are too high for entrepreneurs. Be aware of the limitations of the plans
Their support is fine. I remember the one time promising an upcoming feature that I don't think ever got implemented, but it wasn't a huge deal. I haven't had a lot of interaction with their support team.