Give Lively vs. Salesforce Nonprofit Cloud

If you’re not using another service or CRM to manage online forms, then you’ll need something like Give Lively. However, there are so many products with robust feature lineups that can be used to centralize work efforts that a singularly faceted product falls flat.

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If you only want to track donations, I'd go with something simpler. If you want to track donations and programs and connections between them, there may be nothing better. If you have no technical abilities and no budget, restricted yourself solely to what it does as described exactly in the manual. If you can't devote about 0.25FTE to the constant maintenance and upgrades, don't go with it.

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• It’s an effective form for donations
• Integrates well with our payment processor stripe

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• NPSP is designed to help with donor management.
• There are free add-ons for volunteer management.
• There is a new Program Management Module to better manage program participation and attendance.
• Campaigns help organize and report on marketing efforts though we use a third-party solution to send out marketing materials.

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• The reporting functionality leaves something to be desired. In my opinion, it's hard to find and confusing to understand what timeframe you’re looking at.
• It’d be nice to be able to customize export fields before download. There’s a lot of extra info provided to sift through.

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• Learning curve - very powerful, but takes time to learn
• Batch processing - takes time and advanced skills to reach efficiency for data entry and certain operations which you want to do in batch
• Mass email is extremely limited - must choose a third party tool which adds complexity and cost to the system

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There is really no other tool to compare and especially since Salesforce for Nonprofits is free!!

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I feel this product is much less user friendly than others I’ve used in its place. I feel I spend too much time searching the overly complicated navigation menus and dealing with export cleanup.

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I think Salesforce has so much functionality that it makes it difficult in terms of overall usability. Once you can figure it out, it's a 10/10, it's just getting there. If you're willing to do the work to figure it out then you're golden. For what it's worth, I don't know if you're going to find something with this level of functionality that's easier to figure out

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I have never had bad conversations with any support people with Salesforce but we also have not used them very much. I put it a little less because we are struggling to switch to lightning (some of our custom features do not migrate well) and it feels like the help and support for a little organization is not incredibly helpful unless we want to spend a lot of money.

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I think Little Green Light will be a better alternative. We are currently building the online form so that our donation landing page can link directly with LGL and we’re hoping to cut Give Lively as the middleman platform out of our tech stack.

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As a cloud native organization with no previous Microsoft infrastructure, Salesforce was a more logical and effective option for us. The suite of products was also far more comprehensive and required less customization. We were able to adopt a "configure not code" approach to our development of systems to support our mission that lowered the cost of upgrades.

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• It’s our current donation platform which is a huge benefit to have an online presence that doesn’t involve QR codes and Venmo accounts
• Expands constituents ability to give in other ways beyond cash or check donations

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• Salesforce has allowed us to easily track donor communications in one area, which I believe has improved our donor communication overall.
• Salesforce for Nonprofits has made it easier on my org to track and pull donation-related information and has reduced the amount of time we need to do these regular tasks.

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