GitHub vs. ServiceNow DevOps

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
GitHub
Score 8.9 out of 10
N/A
GitHub is a platform that hosts public and private code and provides software development and collaboration tools. Features include version control, issue tracking, code review, team management, syntax highlighting, etc. Personal plans ($0-50), Organizational plans ($0-200), and Enterprise plans are available.
$4
per month per user
ServiceNow DevOps
Score 7.8 out of 10
N/A
ServiceNow DevOps is designed to reduce friction between IT operations and development. This DevOps tool allows businesses to minimize risk while scaling DevOps initiatives.N/A
Pricing
GitHubServiceNow DevOps
Editions & Modules
Team
$40
per year per user
Enterprise
$210
per year per user
No answers on this topic
Offerings
Pricing Offerings
GitHubServiceNow DevOps
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
GitHubServiceNow DevOps
Features
GitHubServiceNow DevOps
Version Control Software Features
Comparison of Version Control Software Features features of Product A and Product B
GitHub
7.8
2 Ratings
4% below category average
ServiceNow DevOps
-
Ratings
Branching and Merging9.62 Ratings00 Ratings
Version History8.02 Ratings00 Ratings
Version Control Collaboration Tools7.22 Ratings00 Ratings
Pull Requests9.42 Ratings00 Ratings
Code Review Tools7.62 Ratings00 Ratings
Project Access Control7.72 Ratings00 Ratings
Automated Testing Integration7.12 Ratings00 Ratings
Issue Tracking Integration4.22 Ratings00 Ratings
Branch Protection9.12 Ratings00 Ratings
Best Alternatives
GitHubServiceNow DevOps
Small Businesses
Git
Git
Score 10.0 out of 10
GitHub
GitHub
Score 8.9 out of 10
Medium-sized Companies
Git
Git
Score 10.0 out of 10
GitHub
GitHub
Score 8.9 out of 10
Enterprises
Perforce P4
Perforce P4
Score 7.4 out of 10
Perforce P4
Perforce P4
Score 7.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
GitHubServiceNow DevOps
Likelihood to Recommend
8.3
(123 ratings)
9.0
(5 ratings)
Likelihood to Renew
10.0
(1 ratings)
-
(0 ratings)
Usability
10.0
(2 ratings)
-
(0 ratings)
Support Rating
8.8
(26 ratings)
-
(0 ratings)
User Testimonials
GitHubServiceNow DevOps
Likelihood to Recommend
GitHub
GitHub is an easy to go tool when it comes to Version Controlling, CI/CD workflows, Integration with third party softwares. It's effective for any level of CI/CD implementation you would like to. Also the the cost of product is also very competitive and affordable. As of now GitHub lacks capabilities when it comes to detailed project management in comparison to tools like Jira, but overall its value for money.
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ServiceNow
ServiceNow DevOps is suitable for IT companies that are medium to large, It is great when it comes to keeping a track of all the activities, it takes a very little amount of time for creating tickets, with a small amount of information. It is a good tool for incident management, and change management. It will be less suitable for small-scale companies.
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Pros
GitHub
  • Version control: GitHub provides a powerful and flexible Git-based version control system that allows teams to track changes to their code over time, collaborate on code with others, and maintain a history of their work.
  • Code review: GitHub's pull request system enables teams to review code changes, discuss suggestions and merge changes in a central location. This makes it easier to catch bugs and ensure that code quality remains high.
  • Collaboration: GitHub provides a variety of collaboration tools to help teams work together effectively, including issue tracking, project management, and wikis.
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ServiceNow
  • Plan develop, build, test, deploy and operate any applications in a safer environment.
  • Evaluating and monitoring improvements
  • Connects with third party and existing applications
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Cons
GitHub
  • Not an easy tool for beginners. Prior command-line experience is expected to get started with GitHub efficiently.
  • Unlike other source control platforms GitHub is a little confusing. With no proper GUI tool its hard to understand the source code version/history.
  • Working with larger files can be tricky. For file sizes above 100MB, GitHub expects the developer to use different commands (lfs).
  • While using the web version of GitHub, it has some restrictions on the number of files that can be uploaded at once. Recommended action is to use the command-line utility to add and push files into the repository.
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ServiceNow
  • No drop-down option is available to click when requesting specific software or hardware.
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Likelihood to Renew
GitHub
GitHub's ease of use and continued investment into the Developer Experience have made it the de facto tool for our engineers to manage software changes. With new features that continue to come out, we have been able to consolidate several other SaaS solutions and reduce the number of tools required for each engineer to perform their job responsibilities.
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ServiceNow
No answers on this topic
Usability
GitHub
GitHub is a clean and modern interface. The underlying integrations make it smooth to couple tasks, projects, pull requests and other business functions together. The insights and reporting is really strong and is getting better with every release. GitHub's PR tooling is strong for being web based, i do believe a better code editor would rival having to pull merge conflicts into local IDE.
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ServiceNow
No answers on this topic
Support Rating
GitHub
There are a ton of resources and tutorials for GitHub online. The sheer number of people who use GitHub ensures that someone has the exact answer you are looking for. The docs on GitHub itself are very thorough as well. You will often find an official doc along with the hundreds of independent tutorials that answers your question, which is unusual for most online services.
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ServiceNow
No answers on this topic
Alternatives Considered
GitHub
While I don't have very much experience with these 2 solutions, they're two of the most popular alternatives to GitHub. Bitbucket is from Atlassian, which may make sense for a team that is already using other Atlassian tools like Jira, Confluence, and Trello, as their integration will likely be much tighter. Gitlab on the other hand has a reputation as a very capable GitHub replacement with some features that are not available on GitHub like firewall tools.
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ServiceNow
As mentioned previously, not sure if ServiceNow DevOps can handle tickets in an agile methodology, where everything is setup based on Sprints, stories and the whole agile terminology. We use OpsGenie to setup shifts for Production support teams, OpsGenie alerts people through a mobile app about production issues as well as to whom is Oncall support for multiple teams. Not sure this functionality is there in ServiceNow DevOps. For now those 3 applications are handling different functions in our company and would be difficult for me to compare them
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Return on Investment
GitHub
  • Team collaboration significantly improved as everything is clearly logged and maintained.
  • Maintaining a good overview of items will be delivered wrt the roadmap for example.
  • Knowledge management and tracking. Over time a lot of tickets, issues and comments are logged. GitHub is a great asset to go back and review why x was y.
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ServiceNow
  • ROI
  • Increased the NPR score.
  • Central locale for information and troubleshooting.
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