Giftbit is a rewards platform that lets users buy, send & track digital gift cards. With its web application and API, dedicated customer support, and stats on user behavior and delivery - Giftbit is designed to make it easier to fulfill and manage reward and incentive programs.
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Tremendous
Score 9.9 out of 10
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Tremendous, in San Francisco, offers a global rewards & incentives platform designed to make it simple for businesses to distribute gift cards, prepaid cards and money. They boast working with companies across industries and use cases: market research, health & wellness, employee rewards, customer loyalty, customer referrals, and rebates.
Giftbit will work well for teams of 10 or more, and I can see it scaling to an infinite amount. If you put in the work on the front end, you can really customize the experience of the recipient. The only struggle is that if you have a large amount going out, you need to make sure you have all emails or a place to give out all the unique gift card links. We ran into an issue where some overseas employees couldn't use specific gift cards, but we had already pre-loaded our budgeted amount in credits on the platform.
Tremendous is well suited for businesses giving gift cards to employees as a reward or to research participants as thanks/compensation for their time. It's not like a cash sharing software between friends. It is also best for relatively small amounts of money because the sender runs the risk of sending the reward to the wrong email
When a redemption via the API connected to my community platform provider failed, the support was extremely limited. It was fast but limited. Most common conversations with Giftbit support ended in "unfortunately we cannot help you or your recipient with that issue." I'm not sure if Giftbit deserves 100% of the blame for API issues with Fuel Cycle community platform but the end result is that a user will redeem their points for a reward and would never get it. Once these issues are reported to me, I couldn't help them from the dashboard either as I was unable to review their claim codes, etc. and make it right, resulting in lost $.
I searched for gift card providers and looked at several but none seemed to have the confidence of the internet as much as Giftbit so that's who I went with. It was a good decision.
We investigated Amazon Business account for sending cards directly, but we would have to register in each country and they only supported a few countries. Not to mention their interface was not nearly as streamlined as Tremendous. There really weren't many other competitors that we could find at the time. And we didn't need any, Tremendous has met our needs very well.
It saves us time with distributing incentives, since we can simply upload a file with names and email addresses, click a button, and the rewards are sent
It allows us to lower our costs due to the time savings mentioned above, which provides added value to our clients
The technology is a big selling point for us when winning work by being able to say we have the ability to quickly distribute respondent incentives and that the respondents have so many options to choose from when redeeming their reward
