Getscreen.me vs. Help Lightning

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Getscreen.me
Score 9.7 out of 10
N/A
Getscreen.me is a cloud-based software for administration, technical support and remote work. Service provides remote desktop access from a browser, without any installation. It has permanent access and boasts quick support and instantaneous connection, with computers in the user's personal cabinet. The service works over the HTTPS protocol, which includes AES encryption.
$0
Help Lightning
Score 10.0 out of 10
Enterprise companies (1,001+ employees)
Help Lightning in Birmingham aims to reimagine how businesses, customers and employees are able to give and receive help using Virtual Expertise. The vendor states their merged reality adds missing visual cues, gestures, and non-verbal communication methods to any session. While providing remote assitance, users simply simply reach into a device's field of view and a colleague will see the user's hand merged into their field of view. Users can telestrate, freeze images, use hand gestures,…
$75,000
per year per installation
Pricing
Getscreen.meHelp Lightning
Editions & Modules
Free
$0
Standard
$5
per month per user, per device
Advanced
$8
per month per user, per device
Enterprise
$10
per month per user, per device
Enterprise
$75,000
per year per installation
Offerings
Pricing Offerings
Getscreen.meHelp Lightning
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeOptional
Additional Details16% discount with an annual subscriptionSolutions are available as an annual subscription and the pricing is based on the number of licenses. The price per license will vary based on the number of experts providing help and the number of technicians or engineers needing help.
More Pricing Information
Community Pulse
Getscreen.meHelp Lightning
Features
Getscreen.meHelp Lightning
Remote Administration
Comparison of Remote Administration features of Product A and Product B
Getscreen.me
9.2
Ratings
13% above category average
Help Lightning
-
Ratings
Screen sharing9.90 Ratings00 Ratings
File transfer9.90 Ratings00 Ratings
Instant message10.00 Ratings00 Ratings
Access to sleeping/powered-off computers8.00 Ratings00 Ratings
Over-the-Internet remote session9.80 Ratings00 Ratings
Initiate remote control from mobile6.50 Ratings00 Ratings
Centralized management dashboard10.00 Ratings00 Ratings
Session record10.00 Ratings00 Ratings
Multi-platform remote control9.10 Ratings00 Ratings
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Getscreen.meHelp Lightning
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Getscreen.me
Getscreen.me
Score 9.7 out of 10
Medium-sized Companies
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Score 9.0 out of 10
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Score 9.5 out of 10
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All AlternativesView all alternativesView all alternatives
User Ratings
Getscreen.meHelp Lightning
Likelihood to Recommend
9.1
(0 ratings)
10.0
(0 ratings)
Likelihood to Renew
9.9
(0 ratings)
-
(0 ratings)
Usability
10.0
(0 ratings)
-
(0 ratings)
Support Rating
10.0
(0 ratings)
-
(0 ratings)
Implementation Rating
10.0
(0 ratings)
-
(0 ratings)
User Testimonials
Getscreen.meHelp Lightning
Likelihood to Recommend
It's well suited for IT employees who want to have an easy way to connect to other empoyees or customers. the quck conenct functionallity is easy to use and setup. Unfortunitly in germany some customers got slow internet and the performance from getscreen.me is not so great compaired to other remote desktop software.
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I think that there are different scenarios where the platform can be used, an example is the realization of remote consultancies, individually or in the group. In this sense, I must highlight that it is great whenever you need to work with other people while sharing information, videos, or specific content.
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Pros
  • easy connection to new clients - both one time use and permanent
  • keep computers organized
  • support remote users from any device - even a cell phone with ease
  • multiple users with different subsets of computers
  • file sharing
  • block remote keyboard and mouse / monitor if needed
  • connection log
  • custom branding and personalized quick connection link
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  • Sharing graphics, images and other resources.
  • Connect remotely with different experts.
  • Favors team work, even remotely.
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Cons
  • On a mac, better ability to trigger a hidden dock
  • Certain key commands don't work and only trigger the computer you're actually on, not the remote one.
  • Make it a little less IT focused and a bit more layman friendly with some naming and features.
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  • It needs a strong network or signal connection.
  • Nothing else.
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Likelihood to Renew
Value for money - Getscreen.me stands above the rest!
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No answers on this topic
Usability
For what we need it to do, it just works. And I'm sure that we're not even using it to the full extent of what it's capable and designed to do. If we had the need, Getscreen.me has many more features that we could implement. If the need arises in the future, it's great knowing that we already have a tool to utilize.
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No answers on this topic
Support Rating
When I did reach out at the early days of using Getscreen.me I got a pretty prompt response, and all of my questions were answered. Since then, I have never needed to contact support. This is a GOOD thing!
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No answers on this topic
Implementation Rating
Easy, fast and worked every time to date!
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No answers on this topic
Alternatives Considered
While TeamViewer is a more mature/developed product. TeamViewer has more features and the interface is very similar but TeamViewer feels better. While TeamViewer currently takes the lead by a small margin for us, Getscreen.me is a very capable application for our needs. For the price/performance we prefer Getscreen.me.
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I think it is very important to make it clear that most of these tools compliment and complement each other rather than oppose or surpass each other. In this sense, it is important to know when to apply one or the other, in addition to taking the time to get to know them thoroughly and master their functionalities. However, the different tools that Help Lightning contain put it above most platforms used for remote conferencing.
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Return on Investment
  • Cheap cost - I got it on Appsumo with no monthly fee.
  • The freedom to solve issues for transport companies given the high amount of data and control.
  • It works 100% of the time. There's never been any downtime from experience.
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  • Makes work team better, even remotely.
  • Allows to share important information and get constantly retro alimentations.
  • Helps us to respect the Covid-19 prevention measures, while continue working.
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ScreenShots

Getscreen.me Screenshots

Screenshot of Screenshot of Screenshot of Screenshot of Screenshot of Screenshot of

Help Lightning Screenshots

Screenshot of Help Lightning's AR-enabled Remote Visual Guidance software.Screenshot of An expert providing help can reach into the field of view of an onsite technician or customer.Screenshot of Common tools can also be brought into the field of view to help solve problems.Screenshot of Product experts can work virtually side-by-side with anyone, anywhere in the world.Screenshot of Help Lightning supports problem solving involving complex and critical equipment.