GatherUp vs. Reputation.com

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
GatherUp
Score 9.6 out of 10
N/A
GatherUp (formerly GetFiveStars) from Traject is a customer experience and online review engine that enables insights, supporting marketing and helping to convert customers. GatherUp is used to gather customer feedback and reviews into one place to drive sales.N/A
Reputation.com
Score 7.0 out of 10
N/A
Reputation.com aims to help large B2C multi-location rooftops as well as B2B web-based companies monitor and improve their reputation, and optimize customer experience — online and onsite. By leveraging prescriptive analytics, the vendor's goal is to not only show customers where they stand against their competitors, but also pinpoint where the problem areas are so they can better operationalize their business.N/A
Pricing
GatherUpReputation.com
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
GatherUpReputation.com
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Best Alternatives
GatherUpReputation.com
Small Businesses
Yext
Yext
Score 8.9 out of 10
Yext
Yext
Score 8.9 out of 10
Medium-sized Companies
Yext
Yext
Score 8.9 out of 10
Yext
Yext
Score 8.9 out of 10
Enterprises
Yext
Yext
Score 8.9 out of 10
Yext
Yext
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
GatherUpReputation.com
Likelihood to Recommend
10.0
(0 ratings)
8.9
(0 ratings)
Usability
10.0
(0 ratings)
-
(0 ratings)
User Testimonials
GatherUpReputation.com
Likelihood to Recommend
We were previously using a different review platform and it did not allow us to track our review for accuracy. It also did not allow us to send reminders if someone had not left us a review yet. GatherUp does a phenomenal job with allowing us to send reminders.
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Please read the previous section that I typed out all of the specific scenarios where reputation has drastically increased our overall reputation score with their very close to detail attention to every customer.
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Pros
  • Tracking Reviews
  • Follow up reminders
  • NPS scores
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  • Streamlines reviews across multiple platforms
  • Makes answering reviews/surveys easy across multiple platforms
  • Assists with management of consistent information across online listings
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Cons
  • N/A
  • N/A
  • N/A
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  • Price is a little high
  • Tools that tell you the best time to schedule your posts
  • Easier to read word tornado
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Usability
GatherUp allows us to get ahead of any issues by allowing our Homeowners to send us direct feedback through the NPS surveys. It also allows them to leave reviews about their experience.
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Alternatives Considered
Gather Up was a game changer for us with our reviews. It is so much easier to track our reviews and allow our Homeowners an outlet to make others aware about their experiences
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We have considered other vendors at contract renewal but decided to stay with Reputation.com because it meets our current and projected needs and is priced competitively.
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Return on Investment
  • Our Reviews have increased
  • It has allowed us to get ahead of issues with the NPS survey
  • It allows us to track where we sit quarterly.
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  • only positive impact showing we respond to our customers reviews
  • responding to negative reviews helps us greatly
  • good return on investment
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ScreenShots