GateKeeper Proximity vs. HID DigitalPersona

The best uses that we have found for GateKeeper have been for medical offices. We have a customer that uses mobile workstations when doing patient workups, and this has enabled them to step away from the station, evaluate the patient, and then go back to their mobile workstation without having to log in via password since they were within a set range the PC didn't lock. If they had walked more than 5 ft from their workstation, it would lock by Gatekeeper Proximity so the private data on the PC would not be at risk.

Incentivized

During the onboarding process, remote workers can enroll their fingerprints or create secure PINs. This eliminates the need for complicated passwords and enables them to safely access company resources and critical apps from remote locations. HID DigitalPersona's robust authentication techniques and access control features can assist you in adhering to data security laws.

Incentivized

• Single sign-on
• Tracking logins
• Time savings
• Improved security

• Speeding up the login process with fingerprint in PIN rather than having to remember a long password. Our IT department has seen a huge decrease in the amount of account lockout and forgot password calls.
• It is highly customizable to meet the needs of remote or on-premises workers. It is all configurable through group policy, so it is very easy to set specific requirements on certain groups.
• Setup was quick and the administration guides are very easy to follow if you need to go back in and adjust things.

Incentivized

• Battery Life
• Signal to pc

Incentivized

• I find that sometimes I have had to delete a users fingerprints and re-add them. There must be something going on where the software believes that the user has changed their fingerprints.
• I have on occasion come across a person where the reader was unable to create fingerprints for that user. It would be interesting to see if the sensitivity of the 4500 reader could be improved on.
• I find that using the DigitalPersona software makes the users ultimately forget their passwords. Maybe every once in a while the software could require the user to type in their Windows password to help them remember it.

Incentivized

It is wonderful for multifactor authentication and gives us many options for what we use to authenticate. All of our users use it and it is engrained into our group policies and people would be very disappointed if it went away.

Incentivized

I think there are still fundamental enhancements needed to be added to the management consoles and I think there ought to be a Centralized, Windows Based "Thick" Management Application instead of individual utilities which vary from MMCs, Scripts, Wizards, etc.

Incentivized

They always answer the phone and someone is available to help. Emails are answered immediately.

Extremely poor; I've never encountered such. Professional Services completely dropped us for months. Crossmatch tech support seems like it has 3 techs tops! No response to emails, calls, the absolute worst! I will never recommend DP to anyone.

Incentivized

Could use tools to audit license usage at a more granular level as to allow an administrator to free up licenses from users whom seldom use their biometrics to login.

Incentivized

By far the most reasonably priced solution. The customer support is top-notch.

We have used One Identity for software tokens. The Defender software tokens were originally included with our bundle and work pretty well for integration into the AnyConnect VPN client with Cisco. All that said, we use the two products for different applications and DP does what it does very well.

Incentivized

• Although the number seems small at first, minutes saved per day not having to log in / having proximity unlock add up over time. Each user's gatekeeper pays for itself over the year just by shaving a few minutes of time off logins each day.
• Training time with end users generally takes 15 minutes or less.

Incentivized

• I'm happy to say I'm not involved in budgeting or finance, but the financial benefits are easy to state: Less helpdesk time - helpdesk staff don't have to spend time resetting people's passwords.
• Users don't have to wait for Helpdesk to get around to helping them log in.

Incentivized