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Gainsight PX vs. SAP Learning Hub

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Gainsight PX

48 Reviews and Ratings

SAP Learning Hub

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Gainsight PX

    Score7.9 out of 10
    		N/AFor SaaS products, Gainsight's product experience software enables companies to track every step of their user's journey and fully understand how they're interacting with a product over time.

    $0

    100 or less MAUs (Monthly Active Users)

    SAP Learning Hub

    		N/AN/ASAP Learning Hub supplies access to guided learning and certification opportunities to maximize performance and software adoption. It is used to upskill, reskill, and certify skills in one place, with access to all the SAP learning resources needed.

    $1,308

    per year per user

    Pricing
    Gainsight PXSAP Learning Hub
    Editions & Modules
    Starter (Free)
    $0
    100 or less MAUs (Monthly Active Users)
    Starter
    Starting at $400/M
    500+ MAUs (Monthly Active Users)
    Growth
    Custom
    Per MAUs (Monthly Active Users) and more
    No answers on this topic
    Offerings
    Pricing Offerings
    Gainsight PXSAP Learning Hub
    Free Trial
    YesNo
    Free/Freemium Version
    YesYes
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—Editions available for partners and students
    More Pricing Information
    Community Pulse
    Gainsight PXSAP Learning Hub
    Considered Both Products
    Gainsight
    No answer on this topic
    SAP
    No answer on this topic
    Key User Insights
    Would buy again
    92%
    Would buy again
    22 Answers
    No answers on this topic
    Delivers good value for the price
    100%
    Delivers good value for the price
    18 Answers
    No answers on this topic
    Happy with the feature set
    96%
    Happy with the feature set
    23 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    91%
    Lived up to sales and marketing promises
    10 Answers
    No answers on this topic
    Implementation went as expected
    81%
    Implementation went as expected
    13 Answers
    No answers on this topic
    User Ratings
    Gainsight PXSAP Learning Hub
    Likelihood to Recommend
    8.0
    (27 ratings)
    -
    (0 ratings)
    Likelihood to Renew
    8.2
    (1 ratings)
    -
    (0 ratings)
    Usability
    8.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    7.3
    (23 ratings)
    -
    (0 ratings)
    Ease of integration
    7.7
    (14 ratings)
    -
    (0 ratings)
    User Testimonials
    Gainsight PXSAP Learning Hub
    Likelihood to Recommend
    Gainsight
    No answers on this topic
    SAP
    No answers on this topic
    Pros
    Gainsight
    • Gainsight PX provides powerful segmentation capabilities to help marketers target the right customers with the right message. Through its segmentation capabilities, Gainsight PX enables marketers to create custom segments based on user behavior, demographics, and other criteria to ensure that the right message is delivered to the right customer.
    • Gainsight PX offers robust analytics capabilities to help marketers gain insights into customer behavior and engagement. Through its analytics capabilities, Gainsight PX enables marketers to track user engagement, identify customer trends, and gain insights into customer behavior.
    • Gainsight PX provides an intuitive user interface to help marketers quickly and easily create and manage campaigns. Through its user interface, Gainsight PX enables marketers to create and manage campaigns with ease, allowing them to quickly launch campaigns and track their progress.
    Incentivized
    David Forsythe
    Director of Product Content Design
    Read full review
    SAP
    No answers on this topic
    Cons
    Gainsight
    • Dashboards. There is no way to provide notes to others which would be very beneficial in consuming data across a team. Lacking functionality - no resizing, no organization options, run into bugs when using it frequently, overall hard to design a layout that is easy to follow.
    • No way to identify what features/elements are being used but aren't tagged. This would be a huge value add.
    • Retention Analyzer. Default view doesnt allow for filtering and includes test data. In our case this doesnt allow for a true comparison between two segments.
    • Segments. You can't use segments in areas you should be able to. I shouldnt have to recreate a segment as a saved filter.
    Incentivized
    Cliff Phillips
    Product Operations Manager
    Read full review
    SAP
    No answers on this topic
    Likelihood to Renew
    Gainsight
    I like the product, find it pretty easy to use. As we move forward, looking forward to using more of the functionality.
    Incentivized
    Helene Tapper
    Customer Success Manager
    Read full review
    SAP
    No answers on this topic
    Usability
    Gainsight
    No answers on this topic
    SAP
    No answers on this topic
    Support Rating
    Gainsight
    I have not had to contact support frequently but when I have I used the chat and my questions were answered immediately. I've also used their knowledge center, help documentation and training videos which are all very thorough. The support we've received from our Customer Success Manager has been helpful as well.
    Incentivized
    Bob Osborn
    Director of Product Management
    Read full review
    SAP
    No answers on this topic
    Alternatives Considered
    Gainsight
    No answers on this topic
    SAP
    No answers on this topic
    Return on Investment
    Gainsight
    No answers on this topic
    SAP
    No answers on this topic
    ScreenShots

    Gainsight PX Screenshots

    Screenshot of Access all of your key metrics in one place.Screenshot of PX Dashboards offer an interactive way of viewing data. By default, Gainsight provides you with the Gainsight PX Dashboard, but you can create separate Dashboards for each user, based on their requirements. For example, you can create a Dashboard, set it to private and grant access only to the top-level executives who are interested in viewing the performance of company KPIs. You can create a Dashboard for a Product Manager and include widgets which show key metrics for the product they own.Screenshot of Gainsight PX connects directly to your CRM and other customer data sources, letting you leverage custom events with no limits on what you can explore – all without using any query language. Track specific events and compare any number of different cohorts and behaviors to learn more about a specific behavior or validate a specific hypothesis. You can use the group by functionality to aggregate results based on specific fields, and you can analyze custom event properties based on the property values. This may come handy when you want to measure the event properties such as video play counts or monetary values you're passing to Gainsight PX via custom events.Screenshot of Product Mapper® is an easy to use way of describing your product features with a simple "point, click and describe." Each mapped feature can be viewed hierarchically within your Product Feature Tree®. Features can be organized in any way that makes sense for your particular application. For example, you can organize by modules and features or you can nest sub-modules under modules and add features at any level.Screenshot of You can use existing templates while setting up Guide engagements. You can even save the newly created/modified template and use the saved template in the future in order to save time. Once you select the template, you can modify your template–no coding required, but it's there if you want it.Screenshot of Present targeted and timely in-app surveys so you can get more relevant feedback from the right people to better understand their needs and wants, and easily see the results in real-time.

    SAP Learning Hub Screenshots

    Screenshot of the welcome page in SAP Learning HubScreenshot of an example of an interactive live session, that allow learning directly from experts with answers to questions in real timeScreenshot of access to four SAP Certification exam attempts per year to stay certifiedScreenshot of a view of the analytics that track learning progress