For SaaS products, Gainsight's product experience software enables companies to track every step of their user's journey and fully understand how they're interacting with a product over time.
$0
100 or less MAUs (Monthly Active Users)
Roadmunk
Score 9.0 out of 10
N/A
Roadmunk is a roadmap visualization platform that is designed to enable product managers and their teams to communicate the strategic roadmap throughout their organization. The vendor says product leaders can easily input milestones, roadmap data and create unlimited pivots in real time. The vendor says it has differentiated itself through intuitive user-centric design, seamless manipulation of roadmap views and enterprise data security. Since late 2021, Roadmunk is part of Tempo.
$19
per seat
Pricing
Gainsight PX
Roadmunk
Editions & Modules
Starter (Free)
$0
100 or less MAUs (Monthly Active Users)
Starter
Starting at $400/M
500+ MAUs (Monthly Active Users)
Growth
Custom
Per MAUs (Monthly Active Users) and more
Starter
$19
per seat
Business
$49
per seat
Professional
$99
per seat
Enterprise
Custom
per seat
Offerings
Pricing Offerings
Gainsight PX
Roadmunk
Free Trial
Yes
Yes
Free/Freemium Version
Yes
No
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
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It’s a robust tool that allows you to easily map and track key features and actions within your products. It also allows for in app communications to help guide the user through the path you want them to follow. The ability to connect with Gainsight CS also allows you to leverage that data to drive actions for the account team, incorporate it in health scoring, and use it to trigger digital programs. You do need a well thought out strategy for management of the platform, the data and how you will use it.
Roadmunk allows us to configure and share customized views of our roadmaps. As a platform, it has demonstrated progress in its scalability and performance, which has accommodated the growth our team has seen over the last two-plus years. Particular strengths include configurability and customization, along with options for views, exports, and sharing with internal and external audiences.
Mapping your product is easier with PX than with Google Analytics (mapping your product makes usage data appear as hits on mapped URLs, buttons, etc)
PX is good at showing simple messaging popups to customers.
PX Badge functionality—a persistent hover- and click-enabled popup launcher, positioned on select pages and attached to select elements—works well as a self-serve resource for users. It can be unobtrusive yet right there when needed.
PX modal content is fully editable HTML with plenty of flexibility.
Audience filters are really powerful. You can target users by many built-in and dev-configurable attributes, like device-type (which helped me work with mobile web users), browser, account, parts of the application visited/used in the last day, and many more.
Collaboration – Roadmunk makes it very easy to work and edit within a team structure.
User Experience – The usability of the product made it quite easy for the entirety of the team to hit the ground running (i.e. very little training was required).
Rollups – Each product line and therefore each product owner could easily focus on their particular roadmap without having to sort through the master roadmap making it highly efficient, while at the same time making it quite easy to pull all updates into one high-level document.
It is a good product, but like with every product, there is room for improvement or even just things I, as a user, would prefer, such as the ability to click on a company and have it go to Salesforce instead of Insight. It can also be difficult to find certain reports.
Performance has improved meaningfully over the last 12 months or so, especially in our views that contain many roadmap items. Some challenges remain, however, particularly when changing the timeline and in scenarios of multiple users interacting with the roadmap simultaneously.
I have not had to contact support frequently but when I have I used the chat and my questions were answered immediately. I've also used their knowledge center, help documentation and training videos which are all very thorough. The support we've received from our Customer Success Manager has been helpful as well.
The Roadmunk team has been great to work with...whether proactive communications about new features or the occasional outage, or when we reach out to them with feature requests, assistance/support, or even license management and renewals - they are top notch.
I have used and evaluated a few similar products to Gainsight PX, including Appcues, WalkMe, and Pendo. I found that Gainsight PX was the most comprehensive and user-friendly platform, offering features such as customizable onboarding flows, product usage tracking, and automated customer success workflows.
Roadmunk has an actual product management workflow design built into it vs trying to use eg generic e-post-it software like Trello. Trello is better at free-forming prioritization, which is actually much better than (again) the awkward item navigation in Roadmunk, but the other Roadmunk advantages post-prioritization win out in the end.
Customer Sentiment. Customers have been excited when we can show them data around usage and where we can improve.
Deciding to remove features. We have used PX to identify features that have little to no usage which allows us to get rid of unnecessary process and maintenance.
Identifying areas of improvement. We are able to find areas of our product that we need to focus on improving where previously we would have missed or had a tough time justifying spending time and resources.
Roadmunk has reduced the number of meetings that product needs to attend with customers by 20-25%
Roadmunk has eliminated a whole set of churn in our workstream management tool (JIRA) by abstracting the planning step away from the steps where we monitor work progress
