Gainsight Customer Communities

Gainsight Customer Communities

2 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Gainsight Customer Communities	Score9 out of 10	Mid-Size Companies (51-1,000 employees)	Gainsight Customer Communities is a centralized destination that brings customers, resources, and products together. The hub helps users to engage, retain, and delight customers by unifying customer resources, leveraging dynamic search and AI capabilities, building an influential user community.	N/A

Pricing

Gainsight Customer Communities

No answers on this topic

Pricing Offerings
Gainsight Customer Communities
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
Yes

Required

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Community Pulse
Key User Insights
	Gainsight Customer Communities
Considered Both Products	Gainsight Verified User Chose Gainsight Customer Communities Gainsight was the best combination of features, service, and price. HL/Vanilla ultimately did not impress, and Khoros was more effort than our small team could manage. Incentivized Helpful? Verified User Chose Gainsight Customer Communities Gainsight CC was a clear winner for us. Khoros was second, but we eliminated it from consideration due to cost and how hard it is to implement. Verint is a great platform, but lacks integrations. Circle is more of a small community platform and better suited to communities … Incentivized Helpful? Idan Teram Product Community Manager in Product Management at Cymulate (Information Technology & Services, 201-500 employees) Chose Gainsight Customer Communities InSided tool was in our budget and provided us with more features. Other tools were way more expensive. The circle was great and cheaper and we worked with them before but InSided provided us with more features and integrations. Salesforce was almost triple the price so we have … Incentivized Helpful?
	Would buy again
	88% Would buy again 7 Answers
	Delivers good value for the price
	100% Delivers good value for the price 6 Answers
	Happy with the feature set
	100% Happy with the feature set 8 Answers
	Lived up to sales and marketing promises
	100% Lived up to sales and marketing promises 7 Answers
	Implementation went as expected
100% Implementation went as expected 8 Answers

User Ratings
	Gainsight Customer Communities
Likelihood to Recommend	9.0 (2 ratings)

User Testimonials
	Gainsight Customer Communities
Likelihood to Recommend	Gainsight A great scenario that we use the community for is product adoption. That's one of the things we use it for. So sending our new customers as part of their onboarding flow to the community to learn from others and see the resources that are available and know that there's a place for them to ask questions and get their questions answered. That's probably one of our primary use cases and scenarios that it works straight in. I can't really think of something that it wouldn't work good for. That's a tough one to think of on the spot. Incentivized Gabriel Hollandsworth Community Product Manager Read full review
Pros	Gainsight They provide a ton of materials on best practices in setting up and using their platform They provide materials on how to provide an exceptional customer experience, with podcasts, webinars, and blogs. They support their community and walk the talk, so to speak in engaging their customers with each other. Incentivized Heather Locke Director of Customer Success Read full review
Cons	Gainsight The REST API could use some work with missing capabilities. Speed; production instance can sometimes be noticeably slow, especially on the back-end. Polls; the polling data is not easily accessible. It can be found in the data lake but that is not necessarily simple to access for some. Incentivized Nick Dollimount Engineer CS Read full review
Usability	Gainsight No answers on this topic
Alternatives Considered	Gainsight No answers on this topic
Return on Investment	Gainsight We are actually doing some work to prove return on investment for investing in Gainsight Customer Communities right now, and it's proving to be exponentially higher than we initially estimated. I'm not sure the exact numbers off the top of my head, but we're having a monumental impact compared to what we projected in terms of monthly recurring revenue and customer churn. Incentivized Gabriel Hollandsworth Community Product Manager Read full review
ScreenShots	Gainsight Customer Communities Screenshots