FullContact vs. Twilio Segment

It imports data found on the internet (such as social media profile URLs, web addresses, etc.) to your contact database. The app actually uses humans to import data from your business cards using a snapshot (and does so accurately). It allows you to download a backup of your contact database that can be uploaded to your email client. FullContact integrates with Google a.ccounts, Twitter, LinkedIn, Yahoo, and more. It also provides a good format for importing contact databases using Excel. However, customer service is a bit slow

Incentivized

Best suited: - Merging emails coming from: Facebook leads forms, Unbounce or landing pages forms, Google forms, any other kind of lead generation tool and bundling all that information together for a single user "profile". - Passing events generated in multiple applications by the same user (product selected in web, product discarded in cart, etc) and delivering those events into other applications (like a CRM) Less appropriate: - Reading/updating data directly from segment from a frontend application

Incentivized

• They have an API, which is a step above other identity resolution providers.
• They can merge many disparate sources of data into a single identity.
• Good client services team

Incentivized

• Unmatched insight into the customer journey when they come into contact with our business.
• The ability for it to break down data in a way that allows us to analyse customer engagement.
• It efficiently integrates with my current softwares eg Shopify.

Incentivized

• Making contacts read only.
• Price.
• Free for education.

Incentivized

• Potentially, it could "warn" the developers/product about areas in our code that are not covered by events (and let us decide if it's "be design" or we missed it).
• It's difficult to get accumulated history data exported out in order to analyze it.
• There's no easy way to compare data from 2 sources (our main target is to compare the same events between our test environment and prod environment).

Incentivized

This is my new favorite app for organizing contacts and segmenting email lists. It is also the only app I have used that will transcribe business cards with 100% accuracy (they use humans to enter info from pictures of cards rather than software, like most other apps). The "merge contact" feature is great and allows you to review the contacts being merged before doing so automatically. It also integrates with Google accounts, LinkedIn, Twitter, and Yahoo. Another great feature is the ability to export data in a file, which you can then upload to your regular CRM software or to Constant Contact. I wish it would allow for more business card uploads per month. Even the paid subscription has a limit of 50 cards per month. I contacted customer support to inquire about increasing this limit and was told that I would need to upgrade to a yearly contract in order to do so. If FullContact continues to be useful, I will likely upgrade. However, given that the business card contacts is one of this software's best features, I was disappointed that this allowance could not be increased. Overall, however, I would highly recommend FullContact

Incentivized

Very easy to use online and great mobile app as well

Incentivized

Automatically updates contacts daily

Incentivized

Just make sure the app is not syncing on multiple devices at once -- this will cause a delay

Incentivized

Their support is very responsive and friendly.

Incentivized

Over the period it took us to set up, we kept going back to their enablement team to help us with the setup, and they were always ready and were very helpful in the entire process. Even with their documentation, they took the time out to help us work through the process. We've never had a message/email unanswered for more than an hour on working days.

Incentivized

Very user-friendly, especially since it aggregates information from Google every day to update contacts.

Incentivized

Basic materials explaining account setup and how to manage your list. It doesn't take much training to become proficient

Incentivized

Downloading the contacts to use in email marketing campaigns is the most difficult part of implementation.

Incentivized

Radicale is a Linux-based contact server that works well with many platforms. It is not the most user-friendly, but if you know your way around creating virtual servers and putting them in the cloud this could be a great free solution for you. The best part is you can have read-only contacts!

Incentivized

Segment is not really suitable for most websites that have more than 10k MTU - If you run a semi-popular website, there are many tools out there that will do basic web analytics, like Google Analytics. Google Analytics provides simple resources for tracking user growth, demographics, and conversion rates of websites, which is more suitable for companies that are looking for simpler analytics data.

Incentivized

Easily updates contact information

Incentivized

• Positive time saving after initial upload
• Negative time investment to monitor and correct bulk uploading issues
• Positive accurate social profile information

• Event tracking lets you take ownership of your own data, which in part makes it easy to craft metrics and do deep dives to see how your product is working. This has a huge ROI, because without metrics you're basically flying blind.
• You can also use Segment's event tracking to fuel your experimentation and AB testing strategies. AB testing is the best way to ship features in a tech product with confidence that you're making a positive impact.

Incentivized