FrontStream Panorama vs. Little Green Light

I am sure that FrontStream Panorama is well suited to process online donations. It did do that for us. But, that is about all it did. None of this information was ever successfully implemented to be pushed to Salesforce, which led to me manually entering a year's worth of data for our online gifts. I would not recommend this platform if your organization uses Salesforce to manage donor data.

Incentivized

I LOVE Little Green Light! I was part of my old org's transition to this database, then I consulted a nonprofit and supported their transition to Little Green Light. Then, I started with my current org 2 years ago and moved us over. It's by far the best donor database I've used.

Incentivized

• In the past they have supported this event well. The product functioned as advertised until this year.

• Donor touch tracking (calls, meetings, etc.)
• Relationships and stewardship
• Forms for event and other registrations
• Financial reporting and gift tracking
• Great support team! I was initially worried because they don't have a contact number, but they reply to support questions really quickly and are always helpful.

Incentivized

• To begin, the customer service at FrontStream Panorama is virtually nonexistent. After our implementation and connection to Salesforce we were having a lot of major issues. Unfortunately, it felt like our account manager and the general customer service at FrontStream Panorama did not care. It came to the point where our Chief of Development had to reach out to a higher executive in the company because 6 months into switching to their platform nothing was functional and no one was making any attempt to solve the problem.
• That leads me to my next point in that the Salesforce connection does not work. They spent close to a year "trying" to figure out why none of our data was being pushed from FrontStream Panorama to Salesforce and they continuously blamed Salesforce despite them assuring us that there were no issues on their end and despite it working seamlessly with our new platform. I don't believe they have the capacity to support these issues.
• For our Gala, we decided to use their Bidding for Good platform as an add-on to selling tickets for the event. Come the day of, the platform did not work. We were not able to sign in our guest electronically or collect their credit card information. Luckily I had paper copies of our guest list and table arrangements because if not it would have been a total disaster. It was so bad that we ended up getting a 100% refund.
• Lastly, when we switched over to FrontStream Panorama one of the key selling points was how you could customize almost everything in your page. However, it is almost impossible to do so unless you have a great understanding of code. This was not mentioned at all and led to a lot of frustration on behalf of our small team.

Incentivized

• I wish it had email formatting rather than integrating with MailChimp, but a small price to pay since it does in fact handle email communications. I've actually found that donors appreciate the "personal" touch versus the more polished, formatted email of MailChimp because they feel like the email went just to them.
• Wish it had the ability to email year-end statements as easy as it is to print them.

Incentivized

We have had no issues with LIttle Green Light so I do not see us moving to another software platform at this time. We are all familiar with how to use it and we are a small and mighty team so we don't want to rock the boat too much. LOL

Incentivized

Pretty easy to manage

Incentivized

They do not seem to care about the problems of their customers. They do not return phone calls. They do not provide the updates on their support page that they promised. They have had two weeks to repair the basic functionality of their system and they have been unable to do so. This is a complete failure as far as I am concerned.

LGL support is absolutely unreal. Send a question straight from inside the software and within minutes you will receive a response from someone at the company who will help you. Most of the time, the person responding to my questions is one of the developers or owners of the company. They are kind, patient, and very helpful. The online knowledge base is very comprehensive as well.

Incentivized

Originally they provided a reliable product. I am not sure what has happened to their service.

Little Green Light blows these other two CRM's out of the water. {Little Green Light has] ease of use, user-friendly prompts, and more pertinent information is captured. Little Green Light is perfect for my small-sized Non-Profit organization.

Incentivized

• Saves staff time
• Increases donor participation

Incentivized

• In two years of using it, we went from $200,000 annually in donor revenue to $500,000. Many factors went into that, but the ease of communications through LGL is definitely one of them.
• We went from managing communications with ~200 donors to ~400.

Incentivized