FrontStream boasts over 20,000 nonprofits and socially-minded companies as users, to power their auctions, charity events, peer-to-peer and online fundraising, and employee giving. Panorama's interactive web interface helps nonprofits expand their donor base, manage event registration and donor communications. With prebuilt customized templates, users can create branded, personalized nonprofit page where they can tell a meaningful, personal story about their cause and create the…
$900
per year
Greater Giving
Score 8.4 out of 10
N/A
Greater Giving, a Global Payments company, works exclusively with schools and nonprofits across the United States and Canada—offering integrated technologies to help simplify event management; quickly train volunteers; streamline check-in and check-out; and raise more funds. Greater Giving solutions are based on a single cloud-based platform.
N/A
Pricing
FrontStream Panorama
Greater Giving
Editions & Modules
Panorama Pro
$900
per year
Panorama Enterprise
Request Quote
Event Package
Contact Sales
per year Unlimited Users and Events
Express Package
Contact Sales
per year Unlimited Users and Events
Virtual and In-Person Events Package
Contact Sales
per year Unlimited Users and Events
Offerings
Pricing Offerings
FrontStream Panorama
Greater Giving
Free Trial
No
Yes
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
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The comparison chart helps to understand which package is best for any organization based on the features included.
I am sure that FrontStream Panorama is well suited to process online donations. It did do that for us. But, that is about all it did. None of this information was ever successfully implemented to be pushed to Salesforce, which led to me manually entering a year's worth of data for our online gifts. I would not recommend this platform if your organization uses Salesforce to manage donor data.
Greater Giving is well suited for an organization that is looking to save money on their event software and need a full service solution. It is not as sophisticated as others on the market, but it will allow you to get everything you need done for a reasonable price. This is meant to be used by nonprofit event professionals.
To begin, the customer service at FrontStream Panorama is virtually nonexistent. After our implementation and connection to Salesforce we were having a lot of major issues. Unfortunately, it felt like our account manager and the general customer service at FrontStream Panorama did not care. It came to the point where our Chief of Development had to reach out to a higher executive in the company because 6 months into switching to their platform nothing was functional and no one was making any attempt to solve the problem.
That leads me to my next point in that the Salesforce connection does not work. They spent close to a year "trying" to figure out why none of our data was being pushed from FrontStream Panorama to Salesforce and they continuously blamed Salesforce despite them assuring us that there were no issues on their end and despite it working seamlessly with our new platform. I don't believe they have the capacity to support these issues.
For our Gala, we decided to use their Bidding for Good platform as an add-on to selling tickets for the event. Come the day of, the platform did not work. We were not able to sign in our guest electronically or collect their credit card information. Luckily I had paper copies of our guest list and table arrangements because if not it would have been a total disaster. It was so bad that we ended up getting a 100% refund.
Lastly, when we switched over to FrontStream Panorama one of the key selling points was how you could customize almost everything in your page. However, it is almost impossible to do so unless you have a great understanding of code. This was not mentioned at all and led to a lot of frustration on behalf of our small team.
Greater Giving is very intuitive. It’s easy to set up in the backend and change as needed. Anytime we couldn’t figure something out on our own, our customer service representative was always available and super helpful!
They do not seem to care about the problems of their customers. They do not return phone calls. They do not provide the updates on their support page that they promised. They have had two weeks to repair the basic functionality of their system and they have been unable to do so. This is a complete failure as far as I am concerned.
Online support was one of the worst customer service experiences I've ever had (I would give them a 1). Phone support and implementation support were very nice and knowledgeable.
We currently use Eventbrite for our pre-event ticket and sponsorship sales as they have a much more streamlined webpage that is customizable, they allow us to pass on the fees to our purchasers, AND they do not charge an annual fee on top of the processing fees. However, they do not have the ability to let you swipe a credit card in advance - you need a membership to Bidding for Good to do so. We tried using Eventbrite and Bidding for Good for only 1 event before we switched back to Greater Giving. Neither platform allowed you to send out tax receipts and the on-site event management was subpar compared to the ease of Greater Giving.
