Frontline is well suited for an organization such as a school district where teachers sometimes need to put in for a substitute at the last minute or especially early in the morning. The system also helps with substitutes in picking up the jobs when a teacher puts in an absence.
Overall it does a good job of getting done the bare necessities of what is needed. It is easy to navigate and things are well organized. I think there could be more functions added to make things more clear. The design could use some improvement to give it a more current look.
Teachers cannot cancel their own absence. We have to ask the office staff to do so. This is irritating when an absence must be canceled (Due to a canceled professional development, for example).
Sometimes absences go unfilled. It would be great if AESOP could have a roster of qualified substitutes to cover absences.
You cannot assign your absence to a particular substitute if you know he or she is available and a good fit for your absence.
The SAP HR unser interface is not intuitive and requires significant training and experience to master. A web-based, simple and intuitive UI will mitigate this issue.
In general running reports and extracting information from SAP HR and Payroll is complex and time consuming. Since the reporting tools are limited and very basic, one ends up extracting raw data to be manipulated in standard tools like MS Excel.
The standard SAP HR and Payroll system integration tools are inefficient and ineffective; very often they fail to transfer small amounts of data requiring constant verification and rework of data transfers.
Long time customer with Frontline Absence Management. Product support has been excellent, integrations easy to work with, & suite of products mesh together well.
I live to mention this rating due the SAP core HR very user frndly and providing and multi HR module under single umbrella. there are multi reasons for this rating we have
While we have had minor issues logging in as our organization has its own login page, the site and its application are very easy to use. So long as members of a group log in through the appropriate page, navigating and using this site is quite easy. With the transition from Aesop to Frontline, the page also seems to have worked through any glitches found with the previous page and its app.
Due to our organization having its own page, the support needed from Aesop or Frontline has been limited. However, individuals who need support from this site have found their interactions with tech support to be quick and easy. Frontline employee responses are timely and very helpful, providing quick and knowledgeable support.
Our Implementer/Trainer was a product line expert. He (Connor) walked us through every step with confidence and explained everything in detail. Frontline provided written documentation, cut-n-paste emails to staff, and a test environment for us to play in. We were able to test unique scenarios without actually sending emails, notifications, alerts to staff. This was very useful.
Frontline seems to be the industry standard for this software in the education industry. I am not familiar with any competitors or what was evaluated prior to implementing Frontline. For it to be the industry standard, I would assume that its cost is fair in relation to competitors and that the onboarding process is simple.
We use SAP HR and Payroll because in our company it is the corporate mandate. However, based on our regional/business unit requirements and strategic plans other system would provide a better fit. However, just like in many large global corporations these type of decisions are made at the corporate level, many times giving priority to technology standardization instead of business priorities.
Our district has approximately 300 substitutes & 1,800 employees. Size has never been an issue with Absence Management. There are other districts much larger using Absence Management with no problems
