TrustRadius

Freshdesk Omni vs. Workativ Assistant

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Freshdesk Omni
Score 9.2 out of 10
N/A
Freshdesk Omni is an AI-powered, comprehensive solution for offering customers seamless experiences today and in the future.
$35
per month per agent
Workativ Assistant
Score 10.0 out of 10
N/A
Workativ is a no-code SaaS platform for companies used to quickly build, automate, and deploy conversational AI chatbots with app workflow automation out-of-the-box. Workativ differentiates itself by focusing on employee IT & HR support digital and hybrid workplace transformation. Along with chatbot, Workativ comes with an app workflow automation engine and out-of-the-box automation marketplace with 600+ pre-built app workflows for the chatbot. Workativ Assistant fully automates a request, e.g.,…
$0
Pricing
Freshdesk OmniWorkativ Assistant
Editions & Modules
Growth
$29
per month (billed annually) per agent
Pro
$69
per month (billed annually) per agent
Enterprise
$109
per month (billed annually) per agent
No answers on this topic
Offerings
Pricing Offerings
Freshdesk OmniWorkativ Assistant
Free Trial
YesYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional Details——
More Pricing Information
Features
Freshdesk OmniWorkativ Assistant
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
Freshdesk Omni
8.5
1 Ratings
6% above category average
Workativ Assistant
-
Ratings
Organize and prioritize service tickets9.11 Ratings00 Ratings
Expert directory9.11 Ratings00 Ratings
Subscription-based notifications7.31 Ratings00 Ratings
Ticket creation and submission8.21 Ratings00 Ratings
Ticket response9.11 Ratings00 Ratings
Self Help Community
Comparison of Self Help Community features of Product A and Product B
Freshdesk Omni
9.1
1 Ratings
15% above category average
Workativ Assistant
-
Ratings
External knowledge base9.11 Ratings00 Ratings
Internal knowledge base9.11 Ratings00 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Product A and Product B
Freshdesk Omni
7.3
1 Ratings
6% below category average
Workativ Assistant
-
Ratings
Customer portal9.11 Ratings00 Ratings
IVR7.31 Ratings00 Ratings
Social integration4.51 Ratings00 Ratings
Email support7.31 Ratings00 Ratings
Help Desk CRM integration8.21 Ratings00 Ratings
Best Alternatives
Freshdesk OmniWorkativ Assistant
Small Businesses
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Front
Front
Score 7.3 out of 10
Medium-sized Companies
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Enterprises
SysAid
SysAid
Score 9.0 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Freshdesk OmniWorkativ Assistant
Likelihood to Recommend
7.3
(1 ratings)
10.0
(1 ratings)
Usability
8.2
(1 ratings)
-
(0 ratings)
User Testimonials
Freshdesk OmniWorkativ Assistant
Likelihood to Recommend
Freshworks Inc
For a typical technical support help desk use case Freshdesk Omni is great! It has the advanced features of automating responses and canned answers where appropriate. The AI functionality seems good but not something we are leveraging at this point given the volume of tickets.
Greg Ross | TrustRadius Reviewer
Greg Ross
Systems Engineer
Read full review
Workativ
Workativ has saved a lot of time. Their automation offerings are endless and allow us (the IT team) to spend more time on other projects. Workativ was our last piece of the puzzle that allows us to setup new starters to the business without any physical IT setup.
Verified User
Anonymous
Read full review
Pros
Freshworks Inc
  • When an agent receives a call via Dialpad or Amazon Connect, Freshdesk Omni automatically displays relevant customer details, previous interactions, and ticket history in a single view.
  • Every call (answered, missed, or voicemail) is automatically logged into Freshdesk as a ticket, including details like call duration, customer number, and agent notes.
  • Agents can initiate outbound calls directly from Freshdesk using click-to-call functionality, reducing manual dialing errors and saving time.
Verified User
Anonymous
Read full review
Workativ
  • Automation
  • Connects to many applications
  • Save time
Verified User
Anonymous
Read full review
Cons
Freshworks Inc
  • It is a very user-friendly tool. We haven't found any drwback in any of the modules provided. It works excellently at my organization.
  • Its powerful workflow automation reduces manual effort for job assigning and makes our process more efficient and saves valuable time.
NC
Niranjan choudhary
Manager Business Excellence
Read full review
Workativ
No answers on this topic
Usability
Freshworks Inc
Utilizing a unified platform has successfully reduced the resolution time for customer-facing issues. This streamlined approach enhances efficiency and generates valuable insights that can be leveraged to improve our services and better understand customer needs, ultimately leading to a more satisfying experience for our clients.
Chaitanya Jadhavar | TrustRadius Reviewer
Chaitanya Jadhavar
Technical account Manager
Read full review
Workativ
No answers on this topic
Alternatives Considered
Freshworks Inc
1) Price is also a point to decide, other Service Providers were providing similar features but the prices were slightly on a higher side. 2) Coming to feature comparison, JIRA offers whole lot of other features but currently we did not require them and Zoho had few less features comparing to Freshworks
Verified User
Anonymous
Read full review
Workativ
No answers on this topic
Return on Investment
Freshworks Inc
  • Our customers often give feedback to closed tickets to track satisfaction scores
  • Customers appreciate the value of viewing their tickets in the customer portal
  • We save time by having a single source system to interact with our customers and track issue history.
Greg Ross | TrustRadius Reviewer
Greg Ross
Systems Engineer
Read full review
Workativ
  • Saved time which allows IT hours to be used elsewhere
Verified User
Anonymous
Read full review
ScreenShots

Freshdesk Omni Screenshots

Screenshot of Advanced AnalyticsScreenshot of Team InboxScreenshot of Customer Communication ManagementScreenshot of Conversational AI

Workativ Assistant Screenshots

Screenshot of Workativ provides comprehensive reports on user interactions to improve the quality of employee support by analyzing details of automations’ performance and user interactions.Screenshot of Dialog Designer Using Workativ Assistant’s Dialog Designer, you can create an AI-based dialog/conversation flow that can perform automations to resolve user issues. Dialog flows are expressed in a branch-like format making it easily understandable.Screenshot of Dialog Designer - Detailed ViewScreenshot of Automation Designer The automation designer’s intuitive UI enables you to create workflows that automate repetitive tasks. For instance, it can be as simple as fetching the status of a ticket or unlocking your employees’ accounts. All from the comfort of your company’s chat-channel!Screenshot of Automations Marketplace Workativ Assistant Marketplace houses over 2000+ ready-to-use automations, based on data gathered on the most commonly reported issues during workplace IT support. These pre-built automations can be downloaded in a click.Screenshot of Chat channel integration - Microsoft Teams Workativ can be deployed on Teams to give employees a modern self-service using the Workativ Assistant Chatbot.