FreshBooks vs. Oracle Textura Payment Management

FreshBooks is the perfect tool for businesses who have hundreds of clients and customers whom they invoice regularly. It removes the need to manually send invoices to clients and customers, by streamlining inputted information to create an automated invoicing system which keeps clients and customers up to date with their bills. It is also a great tool for managing expenses, especially for companies with different teams working on varying projects, ensuring these teams do not exceed the budget ceiling.

Incentivized

For a GC that wants to make things easier for both the themselves and all subs, this is absolutely the best solution out there. Some GCs still approve changes using purchase orders rather than change orders and allow invoicing to occur at any time during the month However, they should change their process to align with Oracle Textura Payment Management's draws. Without a draw process and confirmed invoice submission along with ACH payments, we have had invoices lost, payments lost, and time lost from having to track all of it. I can't think of a reason it would not be appropriate.

Incentivized

• FreshBooks is pretty intuitive to use. I did have some questions when I first started using the system, but it wasn't a long learning curve.
• FreshBooks provides more capability than other billing applications such as PaySimple or BlinkSale. FreshBooks does provide an easy invoicing function. It's easy to create invoices that can be sent via email or snail mail to one or more individuals (for example, the decision-maker and the accounting dept). Clients can pay online or send a check and then I note that the payment has been received. If paid by credit card, the system automatically marks the invoice paid. Your business accounts such as bank accounts can be linked to FreshBooks. Then, the system can automatically draw in expenses and will create simple P&L reports, overdue invoices, client history, etc. If you don't have inventory and complex payroll, etc. FreshBooks provides just the right level of capability to make financial tracking simple.
• FreshBooks integrates with a number of credit card companies. I use Stripe, which has fees similar to Paypal, but much more reliable processing. I can accept all credit cards, including American Express, for a reasonable fee.

• AIA Billing
• ACH Payments
• SOV Management
• Communications
• User Management
• Compliance Holds

Incentivized

• Pricing structure is very poor for us. $10/user per month when we have staff that comes and goes. And it's impossible to change a free contractor to a paid staff and vice-versa. This is my biggest complaint.
• They only allow one admin owner user. Emails must come from that account. This is annoying, as other staff cannot log in with the same power.
• The user interface is quite dated. I've made recommendations to improve it and all have been ignored. It's skinny and not fluid. Also, there is no way to link between invoices and clients.

• Task Management needs a "Mark all as Read" or similar function. They pile up per job and are only able to be completed using certain links and processes.
• Payment Notification emails should include payment details including amount(s), joint check info, and check numbers.
• Projects should be able to be removed or archived by the subcontractor. We have jobs showing on our home page that are 3+ years since completion.
• Retention billing is very confusing and should be communicated more clearly. There should also be a button that allows for all retention to be billed at once rather than having to type in the amount per line item.
• Sub-Tiers should not be a menu to click through if there are no sub-tiers for a sub.

Incentivized

At the current needs of our business, FreshBooks suits us perfectly - it allows online access by our accountant to the system for GST purposes, easy input of expenses and tracking of Profit and Loss statements. FreshBooks customer service is great as well - very understanding and accommodating.

It is well-built software with no significant drawbacks. It offers all the necessary futures expected from online software. However, it is not yet up there with Xero and QuickBooks regarding connections with other software and advanced reporting features. The developers work closely with accountants, and therefore, I expect further development of the software.

Incentivized

Although there are minor improvements to be made, Oracle Textura Payment Management is far and away the easiest payment solution out there for any invoicing procedure that requires monthly draws.

Incentivized

FreshBooks is easy to use and always works!

Incentivized

I think the support level for FreshBooks is on par with a 6 because the folks behind this application do a fairly good job at providing support for their customer base. I still don't think they are at an elite level when it comes to supporting but are getting there although too slow in my opinion.

Incentivized

I haven't changed my mind since my first evaluation. Freshbooks is still meeting my needs, easy to use, etc.

There is no fluff and feature overload with FreshBooks. I can get to what I need quickly and easily. I don't have to deal with unnecessary features and fields the system considers essential. The payment features are streamlined and have lots of flexibility when receiving payments. I love FreshBooks support, and it is 100 more customer-friendly and easier to work with than its primary competitors from my experience.

Incentivized

Oracle Textura Payment Management is better and more refined than similar products. Procore has a ton of other useful features and GCPay is straightforward with a simple UI. Like most things in tech, it comes down to user base and Oracle Textura Payment Management has the most jobs of ours using it meaning it has the biggest positive impact on our business.

Incentivized

• Since implementing FreshBrooks, 80% of invoices created are paid in less than 30 days from the time the invoice is sent via email to the client. Prior to FreshBooks, we were mailing or hand-delivering our invoices and payment on those invoices was in the 45-90 day range.
• Time tracking is done directly in FreshBooks (or through a plugin that's connected directly to FreshBooks) and is very easy to use. With this feature we're much better able to track all business activities. This has helped us to quantify the time we're spending on non-billable business-related work in addition to our billable client hours. We've been able to adjust our pricing accordingly, as well as being more efficient with our non-billable activities.
• When FreshBooks online payments is set-up in your account, payments made with this method are automatically sent to your bank account. We choose between FreshBooks payments and PayPal payments in order to manage how much money stays in the PayPal account for online expenses vs. how much is transferred directly to the bank account.

• Oracle Textura Payment Management has dramatically improved our AR process (when the GC uses it). We wish that every job used it so we wouldn't have to deal with the dozens of builder-specific invoicing processes each month. Before Oracle Textura Payment Management, each builder had specific process we had to follow in order to get paid. After GCs started to use it, we have been able to consolidate multiple clients and jobs into a single easy-to-learn and easy-to-teach process that allows us to submit invoices easily and track when we are going to get paid.

Incentivized