Fortra’s Automate vs. Hyland RPA

Anything where automation would be helpful, I'd recommend. If you're doing a task over and over again, Automate can likely work and do it for you. It helps to keep things running exactly the same so that when failures occur, they can easily be traced to their source.

Incentivized

Hyland RPA is well suited for highly repetitive manual processes. It works really well with more modern web applications. It is more difficult to work with older client-server applications where fields, buttons, and links may be harder to identify, but with time and experience using the tools, most problems can be resolved.

• Wiki pages
• Blogs
• Articles
• Triggers
• Building crons
• Automating daily tasks

Incentivized

• Configurability
• Transparency
• Ease of Implementation

Incentivized

• There should be more tools around system stability and recovery.
• Better ways to manage resources to prevent OS crashes.
• Automate backups internally without tasks.
• System failure alerts if the machine crashes or reboots.

Incentivized

• Lack of dedicated support
• Documentation
• Training

Incentivized

Our teams are now completely dependent on this solution and we've restructured our teams around the new processes we now have in place. It would be extremely difficult to be able to move forward without this product. We are more likely to buy more RPA bots than not renew at this point in time

Incentivized

It's just very easy to use, extremely versatile, and very reliable. It's hard to find use cases where it won't work.

Incentivized

Both RPA Analyst and RPA Designer are easy to learn and with experience almost any manual process can be automated. Once, the infrastructure is understood any organization should be able easily scale up it's automation efforts across multiple departments.

Support is very helpful and responsive, although using the tool is very user-friendly, so I hardly use the service.

Incentivized

Hyland has been very responsive to our support tickets. They have consistently responded within their SLA.

It has similar usage cases and functions. However, many tools are stuck behind paywalls and always try to upsell you to the next version. It's very upsetting. Even if it's cheaper, whenever I try to replicate the functionality, I get that annoying message, "not available in this version." As an IT professional who needs approval for every purchase, I can't keep asking for upgrades to existing tools.

Incentivized

Hyland RPA [(formerly AM Ensemble)] is much easier to configure and is fully integrated with Hyland. We probably would have used Selenium to accomplish what we were looking for but that required development resources and we were going to have to build in the integrations with Hyland and OnBase manually. This was useable out of the box and saved on development time

Incentivized

• Positive: Reliability on FTP jobs - really important on bank files.
• Negative - annual support a little pricey - but not unusual for this level of software.
• Positive: Does not require a dedicated administrator, especially after the jobs are created and tested. I perform other job duties and this rarely interferes with them.
• Positive - Since it is easy to learn and use it makes it easy to have a back up administrator

Incentivized

• Reduced the need to hire additional staff
• 90-100% coverage of contract settling
• Reducing errors

Incentivized