TrustRadius: an HG Insights company

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    ProductRatingMost Used ByProduct SummaryStarting Price

    CoSupport AI

    Score10 out of 10
    N/ACoSupport AI automates a portion of a company's support workflow, boosts customer support speed, and innovates data analysis for decision-making. CoSupport AI's three products are designed to enhance customer support, drive business growth, and unlock data-driven insights. CoSupport Customer: Self-sufficient AI that handles support requests (chats, emails, tickets) independently. CoSupport Agent: AI assistant generating ready-to-go reply suggestions. CoSupport BI: AI business analyst…N/A

    Forethought

    Score9 out of 10
    N/AForethought provides customer service automation that helps support teams. It infuses generative AI powered by Large Language Models (LLMs), at each stage of the customer support journey: resolving common cases , predicting and prioritizing cases, and assisting agents with relevant knowledge.N/A
    Pricing
    CoSupport AIForethought
    Editions & Modules
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    Offerings
    Pricing Offerings
    CoSupport AIForethought
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details
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    User Ratings
    CoSupport AIForethought
    Likelihood to Recommend
    10.0
    (4 ratings)
    -
    (0 ratings)
    Usability
    10.0
    (2 ratings)
    -
    (0 ratings)
    User Testimonials
    CoSupport AIForethought
    Likelihood to Recommend
    CoSupport AI
    well suited: Customer Support, Customer Sevice, reducing ticket processing time, one-click solution for the best ticket responses.
    Read full review
    Forethought
    No answers on this topic
    Usability
    CoSupport AI
    The solution is easy to implement. It works automatically. Its efficiency can be evaluated with zero effort.
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    Forethought
    No answers on this topic
    ScreenShots

    CoSupport AI Screenshots

    Screenshot of CoSupport Customer, which is a fully autonomous AI system designed to handle customer service interactions across any communication channel.Screenshot of CoSupport Customer, offering real-time responses to routine customer queries without human intervention.Screenshot of CoSupport BI, which uses the history of client communication and knows about the support team – who performs well and who is not.Screenshot of CoSupport BI, which knows the problems customers face and suggests statistics that help take the business decisions.Screenshot of the CoSupport Agent tool that sends a response suggestion to customer support agents, allowing them to use a response to a query from an AI agent assistant in just 1.5 seconds.Screenshot of where CoSupport Agent suggests response drafts, ensuring human agent assistance. The final answer is crafted by a human, providing both control and empathy.