Forcepoint CASB promises to help eliminate security and compliance blindspots by providing visibility into users' devices and cloud apps. The vendor promises the following benefits: Discover and risk-prioritize all unsanctioned cloud use (Shadow IT) to quickly and easily determine if applications meet governance rules and avoid compliance issues Unleash the power of BYOD with improved employee productivity and cost savings while ensuring security of…
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Zscaler Internet Access
Score 8.8 out of 10
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Zscaler Internet Access™ (ZIA) is a secure web gateway (SWG), delivering cloud native cyberthreat protection and zero trust access to the internet and SaaS apps.
I would not recommend it as I think the product needs better integration with other Forcepoint products and better technical support. In some cases, Forcepoint closes my tickets without an answer. On the other hand, integration is useless in some cases. A working OCR would be appreciated in the future, as well as a better DLP. The admin webpage had some problems, sometimes it didn't load correctly. And don't even try to use it on a mobile, it never works. I think the product is good, but it needs better integration (and the integration should work!!) and in my opinion, it's not a finished product. On a scale from 1 to 10, I would give it a 5.
Zscaler Internet Access has extremely powerful category selection and it is very easy to create your own destinations for inspection and policy exceptions (SSL exception specifically). It is also very affordable and just as powerful (if not more) than some of the other solutions I have used in the past to achieve internet security.
The depth that Cloud App control policies can go into. Being able to control individual actions within an application, more than just all or nothing access.
The UX/UI design makes it really easy to navigate the portal.
Understanding how cloud app/url control policy gets evaluated and creating/editing existing policy is extremely straightforward.
While Zscaler Internet Access (ZIA) delivers critical value in cloud security and RBI compliance, I rate renewal likelihood 7/10 due to evolving needs versus platform limitations. Below is my rationale:
The application is easy to install and configure on all Windows devices. To troubleshoot any internet issue, we can easily collect all the relevant logs from Zscaler and check the exact issue. The only problem is with the uninstall, as a dedicated crew needs to provide the password.
Zscaler's ZIA support is quick and knowledgable. They respond within 1-2 hours of you submitting your ticket. They are very thorough and are typically ready to jump on a live troubleshooting session. Our ZIA platform and how we use is it unique so at times tickets can be open for weeks but we alway get quality support compared to other unrelated product support in our enterprise
The interface of both the softwares is complex, but Forcepoint is certainly more complicated. But once you get past that, it is quite smooth and offers a lot of amazing features. It is one of the best options for remote security, although I would love to see more features - like encryption. The one place where it truly lacks is customer service, and since it has such an intricate implementation procedure, this one carries a lot of weight and needs to be improved to make this software even more accessible.
Zscaler Internet Access is most akin to ZPA - we bought both at the same time to handle all traffic internally and externally. In terms of quality - I would make the statement that Zscaler Internet Access is a simpler product but that's also cause there are no App Connectors involved in that process.
Has allowed us to remove other products that were suboptimal
Saved us money overall by stacking it with other Zscaler products
Created a more secure work environment for our users through intelligent internet policies that are not needlessly restrictive while still maintaining security best practices
