FogBugz vs. monday dev

Fogbugz is great for case-and-task based businesses. If your business has hundreds of weekly anticipated tasks that exist, such as processes to get files converted, Fogbugz can manage these processes very well. For our team, we knew each week that we would have about 500 tasks or orders to get processed. Fogbugz helped us break down these projects, get them assigned evenly throughout the team, and easily see who is working on what task. FogBugz is also good for tracking unanticipated tasks like bugs, making notes, flowcharts, and categorizing if the problem is a bug, feature request, etc. For us, it was just the best at nailing down those anticipated tasks.

Incentivized

If you do web programming, code integration with your remote team, and/or software development that requires real-time monitoring of development progress, monday dev is an excellent tool for this. Like its base platform, Monday.com, monday dev is developed and attempts to integrate into a very "new era" organizational system of digital whiteboards, only now focused more on productivity and helping developers to be comfortable in remote work.

Incentivized

• Good for documenting
• Good for attaching things

Incentivized

• Tracking
• Changing Status
• Backlog

Incentivized

• Workflow capability is very limited to the original implementation, could use a refresh and extension of the capabilities
• UI/UX needs improvement. This was in the works prior to purchase by DevFactory, and has taken a back seat to backend improvements that rightfully needed to be fixed first.
• Pricing model doesn't fit our usage very well, so we're paying for full-featured users for everyone even though the majority of Users only need to submit Cases and modify the Wikis, and our small percentage of Users are in Dev and need all features.

Incentivized

• More customization in automated tasks
• Ability to send visual snapshots of reports and dashboards
• Integrated reports from dashboards in dev and work management

We are very likely to renew, because it has been really useful

Incentivized

While monday dev is an excellent ally to organize and work in harmony with your team, there are still certain important aspects that need to be improved. They are minor, but if corrected, they will help improve the user experience when using it.

Incentivized

Our experience with Monday dev support has been good

Incentivized

FogBugz is made for the Developers who actually use it every day, while JIRA is made for the C-Suite who oversees them but has little idea of the finer points of daily dev tasks. In reality, most don't fit into the mold of JIRA tickets, and the summarized information that C-Suite is reviewing is incomplete or skewed. There is also an outstanding issue since 2004 that JIRA refuses to implement despite wide user support, the merging of tickets. You can see the open ticket with the JIRA team here: https://jira.atlassian.com/browse/JRACLOUD-3592

Incentivized

Monday is better than Jobber, as it gives you a place to see where all the jobs are and what the current status is. Everyone in the company can go to and see that view. It's not dependent on the status of the employee. Excel is much more technical and requires much more work to set up.

Incentivized

• Less downtime of jobs. It is each person's responsibility to check their list to see if they have any pending work.
• When people are out sick or busy, a supervisor can easily shift work from one person to another who many have time to cover work.
• Management has a quick view into seeing what is happening with a job and can use it as a tool to request addiional resources as needed.

• We can more easily grab the KPIs for our quarterly reviews.
• There are no automatic charts or reports I can pull for the quarter. Everything is manually gathered.
• Doesn't give us job costing.

Incentivized