TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Flexport

    Score8 out of 10
    N/AFlexport in San Francisco offers a freight forwarding solution via its eponymous platform, designed to bring visibility, analytics, and collaboration to large shipping operations.N/A
    Pricing
    Flexport
    Editions & Modules
    No answers on this topic
    Offerings
    Pricing Offerings
    Flexport
    Free Trial
    No
    Free/Freemium Version
    No
    Premium Consulting/Integration Services
    No
    Entry-level Setup FeeNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    Flexport
    Considered Both Products
    Flexport
    Chose Flexport
    Historically we worked with and agent who and did not have a software platform like Flexport. We made the decision to test volume, and they quickly earned the rest of our business. The on boarding process was easy, pricing was competitive and the product delivered in every way …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    User Ratings
    Flexport
    Likelihood to Recommend
    10.0
    (1 ratings)
    Support Rating
    9.0
    (1 ratings)
    User Testimonials
    Flexport
    Likelihood to Recommend
    Flexport
    Flexport changed the way we looked at importing. Prior to Flexport, importing was a bit of a black box, with low transparency which meant adding a buffer to shipment times to account for unforeseen delays. Historically we had inboxes full of documents with no roll-up view. Now we have a roll-up view, and visibility to underlying documents should we ever need them.
    Incentivized
    Read full review
    Pros
    Flexport
    • Real time visualization of importing status.
    • Dedicated staff members on the back end who genuinely care about doing good work.
    • Native reporting dashboard.
    • Search function for all historical shipments.
    Incentivized
    Read full review
    Cons
    Flexport
    • Occasionally we're asked to provide duplicate information (HTS codes, or documentation).
    Incentivized
    Read full review
    Support Rating
    Flexport
    Support teams are fantastic. I've been lucky enough to meet teams from NY, LA and HK offices. They have prioritized building a culture of talented and energetic people who push projects and tasks forward. They don't sit back and wait for things to happen they're constantly pushing things forward to be on time with all information organized and ready.
    Incentivized
    Read full review
    Alternatives Considered
    Flexport
    Historically we worked with and agent who and did not have a software platform like Flexport. We made the decision to test volume, and they quickly earned the rest of our business. The on boarding process was easy, pricing was competitive and the product delivered in every way we were promised.
    Incentivized
    Read full review
    Return on Investment
    Flexport
    • Increase in confidence and visibility into shipping timeline.
    • Increased historical data access, trending and reporting.
    Incentivized
    Read full review
    ScreenShots