flexEngage vs. Oracle Dyn Email

I don't work with the CRM team but I do know that they use flexEngage to track click-through rates associated with the advertising of promotions, gifts with purchase, BOPUS, etc. There's definitely a lot less information to be had from a point of sale point of view because the transaction originates there. I know it's been a great benefit to us and our customers.

Oracle Dyn Email is well-suited for organizations that need to create, manage, and analyze bulk email campaigns from existing email templates. If your organization's business objectives are fulfilled by the out-of-the-box features of Oracle Dyn Email, then it is a perfect solution for you. On the other hand, if you think you will be needing more advanced features, I would suggest looking for another solution.

• The partnership and communication with us have just been amazing.
• They respond to change requests very quickly and turnaround time is minimal.
• Most importantly, the resulting e-receipts look great!

• Easy to setup by unique group and approved senders.
• Quick reporting.
• Easy to retrieve lists to allow us to maintain our lists.

Incentivized

• Advanced reporting and troubleshooting
• More user-friendly portal for power users (easy to switch between subaccounts without losing information, direct URLs, better reporting visualization)
• Simplified support ticket submission process (less manual input, like my e-mail address, etc.)

Incentivized

I think it is very likely we will continue to use Dyn

Incentivized

Customer support for Oracle Dyn Email is very responsive. We usually get replies within a half an hour if not earlier. It is clear that the support team is experienced with the product due to the amount of time it takes them to solve all of our problems. We are fully satisfied.

I wasn't at the company during implementation

Incentivized

While the UI is a little outdated, this system is FAR easier to set up and manage that some other services we have used. Also, our questions to the support team are answered quickly and fully within an hour of submitting a ticket. We have had other services where questions were answered 24 hours later AT THE EARLIEST. Not so with DYN.

Incentivized

• None of that info is available to me at this point.

• We did not have to spend a lot of time or resources to get our transaction email program up and running. This by far was the best positive impact.
• Inbox placement rates were great due to the Oracle Dyn Email's awesome network.
• The negative impact is that they are not partnered with an data quality platform like Webbula cloudHygiene to identify risky emails prior to the send.

Incentivized