Five9 vs. Voicenter
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Five9 | Score8.4 out of 10 | N/A | Five9 is cloud contact center software for inbound, outbound, blended, or multi-channel operations. This solution includes management capabilities such as campaign management, quality monitoring, real-time and historical reporting, and call recording. | $119 per month |
 Voicenter | N/A | N/A | Voicenter is a cloud-based VoIP, PBX and Call center service provider. They provide Cloud, on-premise, Hybrid, Hosted Call center and PBX solutions based on their technology. This is to allow customers to enjoy a wide variety of flexible telephony solutions and advanced tools in order to create the ultimate communication solution for dynamic varied size organizations. | N/A |
| Five9 | Voicenter | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Editions & Modules |
| No answers on this topic | ||||||||||||||
| Offerings |
| |||||||||||||||
| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | Five9 offers pricing options to suit your business needs: Monthly On-Demand —Companies looking to quickly scale their operations with minimum costs Per-Minute Fees — Products such as voice message broadcasting or IVR with Speech recognition Annual Contracts — Reduced fee compared to monthly on-demand pricing | — | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| Five9 | Voicenter | |
|---|---|---|
| Considered Both Products | No answer on this topic | No answer on this topic |
| Key User Insights | ||
| Would buy again | ||
84% Would buy again 21 Answers | No answers on this topic | |
| Delivers good value for the price | ||
86% Delivers good value for the price 19 Answers | No answers on this topic | |
| Happy with the feature set | ||
84% Happy with the feature set 21 Answers | No answers on this topic | |
| Lived up to sales and marketing promises | ||
100% Lived up to sales and marketing promises 18 Answers | No answers on this topic | |
| Implementation went as expected | ||
100% Implementation went as expected 21 Answers | No answers on this topic | |
| Five9 | Voicenter | |||||||||||||||||||||||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Contact Center Software |
| |||||||||||||||||||||||||||||||||||||||||||
| Workforce Optimization (WFO) |
| |||||||||||||||||||||||||||||||||||||||||||
| Five9 | Voicenter | |
|---|---|---|
| Likelihood to Recommend | 6.5 | - |
| Likelihood to Renew | 10.0 | - |
| Usability | 9.0 | - |
| Availability | 9.0 | - |
| Performance | 8.0 | - |
| Support Rating | 9.0 | - |
| Online Training | 10.0 | - |
| Implementation Rating | 10.0 | - |
| Configurability | 9.0 | - |
| Contract Terms and Pricing Model | 8.0 | - |
| Ease of integration | 9.0 | - |
| Product Scalability | 9.0 | - |
| Professional Services | 9.0 | - |
| Vendor post-sale | 8.0 | - |
| Vendor pre-sale | 8.0 | - |
| Five9 | Voicenter | |
|---|---|---|
| Likelihood to Recommend | No answers on this topic | No answers on this topic |
| Pros | No answers on this topic | No answers on this topic |
| Cons | No answers on this topic | No answers on this topic |
| Likelihood to Renew | No answers on this topic | No answers on this topic |
| Usability |
| No answers on this topic |
| Reliability and Availability | No answers on this topic | No answers on this topic |
| Performance | No answers on this topic | No answers on this topic |
| Support Rating | No answers on this topic | No answers on this topic |
| Online Training | No answers on this topic | No answers on this topic |
| Implementation Rating | No answers on this topic | No answers on this topic |
| Alternatives Considered | No answers on this topic | No answers on this topic |
| Contract Terms and Pricing Model | No answers on this topic | No answers on this topic |
| Scalability | No answers on this topic | No answers on this topic |
| Professional Services | No answers on this topic | No answers on this topic |
| Return on Investment |
| No answers on this topic |
| ScreenShots | Five9 Screenshots    |
