TrustRadius

Five9 Intelligent Virtual Agent vs. Cortana (discontinued)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Five9 Intelligent Virtual Agent
Score 9.9 out of 10
N/A
Five9 Intelligent Virtual Agent, based on Inference Studio which was developed by Inference Solutions and acquired by Five9 October 2020, is a web based visual tool that enables users to build AI-Powered Intelligent Virtual Agents to help businesses of all sizes automate their customer care workloads.N/A
Cortana (discontinued)
Score 7.5 out of 10
N/A
Microsoft's Cortana was a general purpose productivity assistant, that has been deprecated as a standalone product.N/A
Pricing
Five9 Intelligent Virtual AgentCortana (discontinued)
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Five9 Intelligent Virtual AgentCortana (discontinued)
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Five9 Intelligent Virtual AgentCortana (discontinued)
User Ratings
Five9 Intelligent Virtual AgentCortana (discontinued)
Likelihood to Recommend
9.0
(0 ratings)
7.1
(0 ratings)
User Testimonials
Five9 Intelligent Virtual AgentCortana (discontinued)
Likelihood to Recommend
It works great in the pre-qualify area
SM
steven mikutel
Information Technology Auditor
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As a provider of software applications to the legal market there is not a huge amount that the Cortana Intelligence suite can be utilised for though at the speed that new features are being added I suspect that will change very quickly. However the current functionality is clearly really well suited for e-commerce companies or vertical markets where process is very prescriptive and linear.
Rich Mephan | TrustRadius Reviewer
Rich Mephan
Director of Research and Development
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Pros
  • pre qualify processing
  • real time analytics
  • scores calls quality
SM
steven mikutel
Information Technology Auditor
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  • Ease of Integration for all AI services.
  • Reduced time for development.
  • A one stop for all AI related services.
Verified User
Anonymous
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Cons
  • more training would be good
  • documentation and case study materia;
SM
steven mikutel
Information Technology Auditor
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  • The language understanding service can be a little overwhelming at first trying to understand the differnces between intents and entities
Rich Mephan | TrustRadius Reviewer
Rich Mephan
Director of Research and Development
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Alternatives Considered
It does an excellent cost-effective job
SM
steven mikutel
Information Technology Auditor
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IBM Watson Assistant has been early into this market and has improved a lot over time compared to Azure AI Cortana. More documentation related to the services. But Ease of integration Azure AI ranks over IBM Watson Assistant. And again in terms of services offered under the ecosystem, Azure AI precedes IBM Watson Assitant.
Verified User
Anonymous
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Return on Investment
  • pre qualify process is big
  • real time analytics are great
SM
steven mikutel
Information Technology Auditor
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  • We do not yet have measurements and impact indicators for the adoption of Azure IA. But I believe it will be of high impact in the years to come.
  • We can improve our analysis and optimize team time
  • We can improve our digitization
Fernanda Ministerio | TrustRadius Reviewer
Fernanda Ministerio
Especialista de Desenvolvimento Industrial
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