Five9 Agent Assist vs. SalesHood

[SalesHood] has been helpful during virtual onboarding when the team is not able to get together for in-person trainings. And the ability to test retention is helpful for the user and for management as well. However, it is one of those platforms that takes time out of what a rep does best, which is sell, so it may not be the most well received.

Incentivized

• Sales-centric: the platform is literally built for salespeople and with salespeople in mind
• Collaborative Customer Success: the SalesHood team is SO responsive and always willing to collaborate and brainstorm ideas
• Easy to Use: They have a fantastic onboarding program to get new admins started and the platform is easy to use.

Incentivized

• Finding a specific training path that I'm looking for can be difficult via browsing. Best way is to use the search bar.
• I wish there was a way to provide peer feedback. It might be a setting that our team just doesn't use, but it would be nice to see questions that peers have, or places they're struggling and to be able to comment or reach out directly to help.

Incentivized

IT has been useful and better than some of the other tools we have used.

Incentivized

Our CSM at SalesHood is always responsive to us, we see the support team respond to our queries quickly, and even the CEO Elay Cohen is entirely plugged in. If an in-app NPS score is rendered that looks to be unfavorable, they reach out to understand why and to see if they can help turn the experience around if it's education or enhancement that's needed. It's a great team there to support you.

Incentivized

I chose SalesHood because I knew the team is amazing based on my past relationship with them, and because I knew the features met the needs my organization had. They may not have had all the frills that other vendors have, but we didn't need frills. We needed functionality and flexibility.

Incentivized

• Provides proof to executive management and shareholders - the value that training and enablement brings to the organization
• Ability to quickly create trainings and roll them out to the target audience with deadlines
• Tracking also provides the ability of the enablement team to identify gaps and adjust accordingly

Incentivized