Fiserv eBill Distribution (Biller Direct) vs. GoCardless

This application is well suited for any organization, or area processing large volumes of payments. We utilize it to assist with the processing of lockbox, and loan payments.

Incentivized

I think it's a great payment gateway for small businesses which are new to the business and looking for something low budget & an easy-to-use platform to begin accepting the payments. It does streamline the cash flow & gives good visibility to payment status but sometimes it takes 3-4 days in the reconciliation of balances which might not be suitable for businesses looking to have a quick turn-around-time of balances.

Incentivized

• The application is very user-friendly.
• Easy set up, and integration.

Incentivized

• Reliably takes recurring payments
• Makes it easy and secure for customers to set up their direct debits with us
• Informs us when payments have failed at the customer's end
• Makes it easy to see upcoming payments that will be collected

Incentivized

• Limitations on reporting/monitoring capabilities.

Incentivized

• Reduction in fees for customers who use it for large volumes of clients
• Easier for clients to review their payment plans
• Payment sooner to our bank account

Incentivized

It has a good web dashboard, you can see who has paid, who hasn’t, when payments will be taken from client and when they will arrive in the bank account

Incentivized

There is no phone support, email only, and the support is slow coming. The support staff often don't read your support query properly, so you waste time having to re-explain yourself. That is the only downside of this product.

Incentivized

GoCardless better fit Kanopy's needs for the following reasons: (1) desire to decrease credit card payments which carry higher costs, (2) single payment solution for 12+ countries via direct debit at no fees for customers, and (3) better customer integration potential for company website portal and A/R 3rd party tool.

Incentivized

• The application has assisted with eliminating the need for over half of our payments received to be processed manaully..
• The application has also assisted with eliminating wasted costs on paper and mailing resources.

Incentivized

• Customers appreciate using a bank account for payments to eliminate any credit card fees that may be implemented in the future.

Incentivized