FileWall vs. Trend Micro Worry-Free Services Suite

FileWall is great solution to protect your end-users from malicious attachments. If your company often sending and receiving email attachments (even from trusted customers, sometimes accounts can be compromised), FileWall will safe-guard your environment. Very low price makes FileWall available for SMBs. With pretty straight-forward implementation and configuration process our IT department was able to configure the solution in our system within 1 day without any additional training.

With around 80 users and 150 devices (including 6 server instances), this solution served us very well, with instant admin notifications and scheduled overall reports. Detection appears extremely reliable, and the memory and CPU footprint of the service seemed less intrusive than Panda, which we had issues running on Terminal Services instances, as it seems to hog excessive memory allocation. Rollout was smooth and we never had an instance of a corrupt installation.

Incentivized

• Easy to implement, it is one click to activate service.
• FileWall admin console straight forward and user-friendly, Also dashboard gives great insights.
• Very economical, price of $1 per user/month is more than affordable with discount for annual subscription.

• Hybrid deployment, can be on-prem or cloud specific, we are using cloud based
• Central Control Manager capabilities to have control about what happens in the environment
• No need to have internal infrastructure to host further than your workstations or terminals
• No need to have dedicated team for security or endpoint protection
• Maintenance and updates are available just as released, no need to take actions on that side
• Great capabilities as a connected threat defense platform
• Endpoint protection features and quality for SMBs
• Cloud and collaboration platforms compatible including Office 365, Google Mail and On-Cloud Storage

Incentivized

• It's only available on the Microsoft Marketplace. Would like to see it available through other channels.

• It would be better if there were an unload password for each policy instead of one for the whole organization.
• We have one app that gets blocked with no log of any reason why, there should be a better way to troubleshoot that other than just closing the AV every time. Allow listing has not worked in this case.
• When something is blocked it should specify exactly which setting or feature blocked it to make it easier to use the allow list or adjust.

Incentivized

FileWall is very simple and intuitive to use. For the price and the functions that it offers, it is the best email attachment safety solution. The admin interface is very user-friendly and the rules are propagated immediately after activating them.

Installation and administration tools are fantastic. I found the endpoint policies to be not intuitive and clunky. The endpoint client was difficult to disable when trying to troubleshoot Apple issues and I often had to uninstall and then reinstall which was very time-consuming. Reporting is very useful and I was impressed with the reports I received.

Incentivized

Filewall customer and technical support is always available and they provide customers with great feedback and full instructions how to achieve desired goals.

Great thing about this product is that you can communicate directly to product creators. If you as a client have some ideas, and want some additions, you can ask them, you will get response in very short period of time.

The few times I needed to contact support I was fully satisfied. They worked all the way through the issue, no matter how long it took, and made sure I had a permanent solution. I was pleased with the professionalism, courteousness, and knowledge of the product they were supporting.

Incentivized

My subscription for Microsoft Exchange is very basic. My subscription doesn't include very reliable email security. If I wanted added security, I need to pay more. With FileWall, I can have a very reliable, very user-friendly email security. It is very cheap and really does the job.

Avast was clunky, difficult to roll out, missed loads of malware on machines, and required that we purchase a separate license to install AV on our servers. Trend Micro could not have been any different. You just contact their sales department and get a demo, or even ask for a trial of sorts to test policy creations and client installation. You'll be obsessed with the whole process and the admin dashboard you have access to.

Incentivized

• I feel my email is safe.
• Automatically detects if the email is safe or if can cause harm.
• Very good investment for SMB.

• It has stopped several malicious items from getting into our system.
• It's also saved money over our previous Anti-Virus solution (Kaspersky)
• Ease of Setup/Use

Incentivized