FIDELITY WEB 2.0 vs. Giftbit

Giftbit will work well for teams of 10 or more, and I can see it scaling to an infinite amount. If you put in the work on the front end, you can really customize the experience of the recipient. The only struggle is that if you have a large amount going out, you need to make sure you have all emails or a place to give out all the unique gift card links. We ran into an issue where some overseas employees couldn't use specific gift cards, but we had already pre-loaded our budgeted amount in credits on the platform.

Incentivized

• It has a nice email builder for sending messages along with an incentive code to a person.
• It segregates my USD balance from my CAN balance at the dashboard level so I can monitor both.

Incentivized

• I didn't love having to buy credits in advance, but since Giftbit recommended how many we'd need to buy, it wasn't terrible.

Incentivized

When a redemption via the API connected to my community platform provider failed, the support was extremely limited. It was fast but limited. Most common conversations with Giftbit support ended in "unfortunately we cannot help you or your recipient with that issue." I'm not sure if Giftbit deserves 100% of the blame for API issues with Fuel Cycle community platform but the end result is that a user will redeem their points for a reward and would never get it. Once these issues are reported to me, I couldn't help them from the dashboard either as I was unable to review their claim codes, etc. and make it right, resulting in lost $.

Incentivized

I searched for gift card providers and looked at several but none seemed to have the confidence of the internet as much as Giftbit so that's who I went with. It was a good decision.

Incentivized

• Our experience with Giftbit definitely raised staff morale.
• Love that you are able to customize how much you want to offer on the gift cards

Incentivized