Feedier vs. InMoment XI Platform

To collect customer response about product and services I recommend Feedier. However, Feedier may not be best for collecting reviews and testimonial

Incentivized

InMoment VOC is well suited for any hospitality-based company that is guest-centric. It's like receiving a report card every day with info about what we are doing well and where we need to improve. I like how we were able to customize so many things like how often our managers receive emails and how organized guest recovery is now. I don't care for the reply templates. I don't like the idea of a guest feeling the reply is robotic in any way. Especially, if the guest reaches out more than once and the team uses the template provided in the system again. I think it takes away from the sincerity of the managers' response.

Incentivized

• Easily Customize Landing Feedback Page
• Great Display and Generation of Feedback Results
• Different Collection Types

Incentivized

• Houses all of our information in one convenient location that everyone at any time can access
• Praise and coach our employees on customer service
• Problem solve using the reporting tools such as add criterion to narrow down on specific points of interest. I love how detailed the reports can be, it really takes the guess work out of problem solving

Incentivized

• Sending SMS & Email campaigns to Recipient - it is a bit challenging to import contact information
• More option to customize the footer area

Incentivized

• Difficult to extract old data.
• UI could be improved.
• More filters should be applied to track data

Incentivized

Feedier survey tool has better report generation and brand customization. Feedier offers a lot of features that lets you customize your surveys as you see fit. You are able to choose different styles for every single section of the survey. You also have the option of adding your own questions to the survey template. On top of that, you can add images and gifs to the landing page. There's also a great feature that lets you send customized emails out to each individual survey taker.

Incentivized

• Able to improve pricing strategies resulting in 50% increase in purchase
• Reduce the need to employ research staff, reducing costs.
• Speed up the process of collecting and analyzing results

Incentivized

• Helped us improve product quality by 3%
• Improve speed of service by 13%
• Gain more customer insights with less manpower.

Incentivized