FastSpring vs. Zoho Billing

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
FastSpring
Score 9.0 out of 10
N/A
FastSpring is an ecommerce solution with features such as subscription billing and customer relationship management.N/A
Zoho Billing
Score 8.6 out of 10
N/A
Zoho Billing (formerly Zoho Subscriptions) is a one stop recurring billing and subscription management solution. Zoho Billing automates the entire recurring billing process and takes users to the market in few minutes. This solution enables users to: Create subscription billing pricing plans, add coupons and add-ons to suit their business needs. Run in-depth subscription metrics and assess the health of their business in no time. Zoho Subscriptions is…
$20
per month per organization
Pricing
FastSpringZoho Billing
Editions & Modules
No answers on this topic
Standard
$20
per month per organization
Professional
$50
per month per organization
Premium
$100
per month per organization
Elite
$300
per month per organization
Offerings
Pricing Offerings
FastSpringZoho Billing
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup fee$49 per month
Additional Details25% discount available for annual plans and pricing.
More Pricing Information
Community Pulse
FastSpringZoho Billing
Best Alternatives
FastSpringZoho Billing
Small Businesses
WooCommerce Subscriptions
WooCommerce Subscriptions
Score 7.9 out of 10
WooCommerce Subscriptions
WooCommerce Subscriptions
Score 7.9 out of 10
Medium-sized Companies
Sage Intacct
Sage Intacct
Score 8.6 out of 10
Sage Intacct
Sage Intacct
Score 8.6 out of 10
Enterprises
Salesforce Revenue Cloud
Salesforce Revenue Cloud
Score 8.8 out of 10
Salesforce Revenue Cloud
Salesforce Revenue Cloud
Score 8.8 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
FastSpringZoho Billing
Likelihood to Recommend
9.0
(0 ratings)
9.0
(0 ratings)
User Testimonials
FastSpringZoho Billing
Likelihood to Recommend
FastSpring is better option for small business and enterprises as well. But if you're a single person managing a person, or don't have a developer on your team, you may need to hire one to integrate the platform on your site, otherwise, it works great on all the parts. Have integrations with Apple, Google and Amazon Pay and accept most of the cards. And handles and tax automatically, which is a plus.
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We moved from Quickbooks and integrated Zoho Subscriptions fairly easily. I believe this software is well suited for companies who find a need to manage many recurring or service add-on subscriptions. The payment portal is super easy to use and it is very easy to train others to use it fully.
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Pros
  • FastSpring makes the process of selling ebooks from my website quite painless and virtually invisible for me. I let FastSpring handle all details of the transactions, and I rarely have to get involved directly with the customers who purchase the books.
  • FastSpring is very responsive with respect to technical and customer support. I have had a few occasions when a customer was having difficulty completing a purchase transaction, and FastSpring has always been responsive and helpful in resolving such problems quickly and efficiently.
  • FastSpring offers a flexible set of options for customizing ordering pages that can be included in my website. There are many options, such as promotional coupons, discounts, multiple file downloads, and others.
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  • Simple interface to use and set up.
  • Billing reminder emails prior to and upon billing.
  • Notifications to billing team members and customers.
  • Automated recurring billing.
  • Simple reports.
  • Easy to manage customer database, credit card info, etc.
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Cons
  • FastSpring uses 2 separate GUIs for store owners. Some features work with one GUI implementation and not the other one.
  • Some other providers do provide lower credit card processing fees, compared with FastSpring. But I have been very happy dealing with FastSpring overall in terms of support and overall usability - so I am happy to continue using FastSpring. If I was selling 10x or 100x my current sales volume, I might consider a change, but I have no plans to change at the present time.
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  • You need other Zoho tools like CRM and Books or Inventory.
  • When changing an email in Subscriptions it changes it in the Zoho CRM.
  • No notification of a failed payment.
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Alternatives Considered
Compared to Paddle – FastSpring has much more experience in the e-commerce solution market. They already patched many things that Paddle might still go through. And Avangate is just very user-unfriendly (In my personal opinion). Their dashboard and checkout are just outdated. As a software company that builds and sells software via online in 2018 – we need to implement a fresh and simple experience for our potential customers. FastSpring offered this and Avangate didn't.
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Zoho [Subscriptions] is a lot easier to set up recurring payments and notifications than [Stripe] or [PayPal] alone. They offer notification reminders that will help manage clients, versus setting up an API [..] communication system [to] your own with the others. Clients have an easier time changing credit cards around in Zoho [Subscriptions,] whereas in Stripe and Paypal, you have a lot more manual work.
Thryv is [an] all in one [package] for both one time and recurring payments, which I prefer over Zoho [Subscriptions], without having to create new client files in each system; [Thryv] [...] also has notification options which is a time saver. Thryv can also send test email review requests after a trigger or an [invoice] has been paid, whereas you would have to create an API integration with another service to do so in Zoho [Subscriptions]. Overall, Zoho [Subscriptions] is a great system, for most of my personal clients logging into different systems for different needs. [In] addition to subscriptions, [this] is the downfall, but it [is] still a great option for many businesses.
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Return on Investment
  • Great impact on the cost efficiency of the payments.
  • Good impact on the "abandoned cart" users: we could reach out to such users and in several cases re-add them as paying users.
  • Good impact on customer support: FastSpring support is extremely helpful and available, in very rapid times.
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  • We no longer worry about missing payments or tracking the rental program.
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ScreenShots

Zoho Billing Screenshots

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