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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    FastSpring

    Score9 out of 10
    N/AFastSpring is an ecommerce solution with features such as subscription billing and customer relationship management.N/A

    WooCommerce Subscriptions

    Score7.8 out of 10
    N/AWooCommerce Subscriptions is a premium extension for WooCommerce which supports recurring payments and subscription-based services and products.N/A
    Pricing
    FastSpringWooCommerce Subscriptions
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    FastSpringWooCommerce Subscriptions
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    FastSpringWooCommerce Subscriptions
    Considered Both Products
    FastSpring
    No answer on this topic
    Automattic
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    100%
    Would buy again
    9 Answers
    Delivers good value for the price
    No answers on this topic
    100%
    Delivers good value for the price
    9 Answers
    Happy with the feature set
    No answers on this topic
    100%
    Happy with the feature set
    9 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    100%
    Lived up to sales and marketing promises
    9 Answers
    Implementation went as expected
    No answers on this topic
    100%
    Implementation went as expected
    9 Answers
    Best Alternatives
    FastSpringWooCommerce Subscriptions
    Small Businesses
    WooCommerce Subscriptions
    Score7.8 out of 10
    2Checkout from Verifone
    Score8.6 out of 10
    Medium-sized Companies
    Chargebee
    Score7.9 out of 10
    Chargebee
    Score7.9 out of 10
    Enterprises
    Zuora
    Score8.1 out of 10
    Zuora
    Score8.1 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    FastSpringWooCommerce Subscriptions
    Likelihood to Recommend
    9.0
    (6 ratings)
    7.6
    (9 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    10.0
    (1 ratings)
    Usability
    -
    (0 ratings)
    9.1
    (4 ratings)
    Support Rating
    -
    (0 ratings)
    9.0
    (3 ratings)
    Implementation Rating
    -
    (0 ratings)
    9.0
    (1 ratings)
    User Testimonials
    FastSpringWooCommerce Subscriptions
    Likelihood to Recommend
    FastSpring
    FastSpring will be well suited for a company that needs simple checkout solution. As a bonus, you'll get a nice checkout flow. If you're a company that doesn't have the time to concentrate and becomes an expert in data security, currency conversion, global tax management, or fraud detection – this will be a great fit. It's appropriate for anyone who doesn't want to waste time on managing support for their e-commerce business.
    Incentivized
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    Automattic
    WooCommerce Subscriptions is a solid option for WordPress based eCommerce sites, particularly if you are already using WooCommerce as your eCommerce platform. It works for simple subscriptions, allows for customization in terms of email notifications, pricing, coupons, etc. It obviously would not be a good fit for non-WordPress websites, and it may be too much if all you need are very simple subscription plans.
    Incentivized
    Read full review
    Pros
    FastSpring
    • FastSpring makes the process of selling ebooks from my website quite painless and virtually invisible for me. I let FastSpring handle all details of the transactions, and I rarely have to get involved directly with the customers who purchase the books.
    • FastSpring is very responsive with respect to technical and customer support. I have had a few occasions when a customer was having difficulty completing a purchase transaction, and FastSpring has always been responsive and helpful in resolving such problems quickly and efficiently.
    • FastSpring offers a flexible set of options for customizing ordering pages that can be included in my website. There are many options, such as promotional coupons, discounts, multiple file downloads, and others.
    Incentivized
    Read full review
    Automattic
    • Recurring payments
    • Dunning / retrying of payments if it fails the first time
    • Automatically removing access if payments fail
    • Keeping records of who is on which subscription
    • Users can manage their own subscription
    Incentivized
    Read full review
    Cons
    FastSpring
    • They should work on integrations, just like other providers offering a script needs to be installed on the site, then the payment forms can be integrated easily
    • Interface seems old, maybe they can work on it
    • Sometimes, we saw duplicate payments on recurring payments
    • WordPress Integration
    Incentivized
    Read full review
    Automattic
    • Better syncing to ActiveCampaign for renewal reminders
    • Make it easier for clients to update their credit cards and have it automatically apply to all subscriptions
    Incentivized
    Read full review
    Likelihood to Renew
    FastSpring
    No answers on this topic
    Automattic
    We are very likely to renew our Woo Commerce subscriptions add on. We are dedicated to WordPress and plan to grow our business significantly. Woo Commerce subscriptions enables us to manage and extend our subscription revenue easily. We did not have this a few years ago and we have seen the uplift in revenue from using it!
    Incentivized
    Read full review
    Usability
    FastSpring
    No answers on this topic
    Automattic
    I like almost everything about WooCommerce Subscriptions EXCEPT one of the main reasons we started using it has never worked out. When we started this subscription box company, I discovered that it was difficult to track how many of each unique product we needed to order to fulfill subscriptions. In my naivete, I thought it was a simple task . 4 years later, I have recently developed my own custom solution (after learning 5 different programming languages) and I now use the WooCommerce and WooCommerce Subscriptions API to get the data I need from the store en masse. Basically, I offer multiple selections that customers can make as part of their subscriptions. WooCommerce does not offer totals or reports for anything up that is not tracked using a 'variation ID' which you have to manually generate. My products have 80 or so variations per product sometimes and the WooCommerce system was actually a little buggy when I tried setting them all up at once so I gave up. Now I know that without that info, the selections in orders are treated as metadata and handled almost as if they are not relevant to the order
    Incentivized
    Read full review
    Support Rating
    FastSpring
    No answers on this topic
    Automattic
    The ticketing system of WooCommerce and WooCommerce Subscriptions is not state of the art. I wish it were an intercom type of support, But I honestly very rarely need support so it's partially a non-issue. Documentation is also very good so it preemptively addresses things that you might typically need support on. One thing I hate about WooCommerce plugins' support MO is that you're always asked to reset to the standard WP theme and deactivate all plugins, which is near impossible to do in a production environment. So their preliminary steps for offering support are highly onerous.
    Incentivized
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    Implementation Rating
    FastSpring
    No answers on this topic
    Automattic
    It was a smooth and easy implementation for us. Downloaded the add-on and made a few integrations to salesforce and shipstation and we were up and running within a day
    Incentivized
    Read full review
    Alternatives Considered
    FastSpring
    FastSpring provides an easier solution, and definitely a much better fit for our configuration, which doesn't require a lot of power, just an easy workflow with a single product to purchase, to provide the most straightforward experience to the user. With FastSpring we have been able to accomplish this task in few weeks of integration, and a great help from FastSpring support, which has been the greatest benefit of choosing FastSpring as a partner.
    Incentivized
    Read full review
    Automattic
    We liked that WooCommerce Subscriptions was easier to implement, use, and (slightly) modify over Shopify's subscription model. We can implement and grow Wordpress and WooCommerce (with subscriptions) on our micro-sites fairly quickly and without much long term hassle. The UI is pretty easy to navigate, and the code is a bit simpler than Shopify's (from what we reviewed).
    Incentivized
    Read full review
    Return on Investment
    FastSpring
    • FastSpring has been vital to my company's online ordering process. I have seen some other companies go out of business, leaving software developers scrambling to find new payment processors. I have no worries about the stability of FastSpring, they do a great job and deserve my business.
    • FastSpring makes it possible to me to have an online and professional looking web store - without writing all of the software myself.
    Incentivized
    Read full review
    Automattic
    • Increased recurring monthly/yearly revenue
    • Decreased time spent managing billing and subscriptions manually
    • Eliminated manual onboarding time, creating accounts by hand, etc.
    Incentivized
    Read full review
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