FastPass IVM (Identity Verification Manager) vs. ID.me

Having had attempts to break though the Help Desk calling as a fake user aking for a new password - the benefit is to keep social engeneering away from the Help Desk. IVM counters that issue.

ID.me is well suited for our business to verify customers to provide a discount due to their top-notch software which is easy for our customers to use and is quick. Beyond customer experience, it has massive business benefits as it saves us a lot of time and money to use their white-glove software vs doing it ourselves as we did in the past using paper documents and our own people.

Incentivized

• FastPass IVM (Identity Verification Manager) enable users to securely reset their passwords by verifying their identity using multi factor authentication
• An employee forgets their Active Directory password. Instead of calling the IT helpdesk, they go through a self-service portal where they verify themselves via an OTP

• Identity verification
• Data collection
• Simple user experience at checkout

Incentivized

• Be able to verify people without them providing any documentation by getting access to needed databases where that information is stored.
• Be conscious that people do not like to provide their SS#.

Incentivized

Basically we have had a good implementation and it works

We didn't evaluate any others. At the time ID.me had the largest customer base and I believe that still holds true.

Incentivized

• Positive customer acquisition growth
• Positive ROI
• Broadened customer segments

Incentivized