TrustRadius

EXPERT vs. Microsoft Dynamics 365 Field Service (FieldOne)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
EXPERT
Score 0.0 out of 10
N/A
N/A
$800
one-time fee
Microsoft Dynamics 365 Field Service (FieldOne)
Score 10.0 out of 10
N/A
Microsoft Dynamics 365 Field Service is the updated, rebranded replacement for FieldOne Sky, a field service management acquired by Microsoft in 2015. Microsoft Dynamics 365 Field Service (and the former FieldOne) is built around features such as scheduling and dispatching optimization, automated routing, and built-in customer relationship management (CRM).
$20
per month per user
Pricing
EXPERTMicrosoft Dynamics 365 Field Service (FieldOne)
Editions & Modules
Basic
$800
one-time fee
Subsequent qualifying1 Dynamics 365 app
$20
per month per user
First Dynamics 365 app
$95
per month per user
Offerings
Pricing Offerings
EXPERTMicrosoft Dynamics 365 Field Service (FieldOne)
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details—User must be licensed for Dynamics 365 Field Service to qualify for reduced pricing.
More Pricing Information
Community Pulse
EXPERTMicrosoft Dynamics 365 Field Service (FieldOne)
Best Alternatives
EXPERTMicrosoft Dynamics 365 Field Service (FieldOne)
Small Businesses
7shifts
7shifts
Score 9.9 out of 10
Method:CRM
Method:CRM
Score 8.6 out of 10
Medium-sized Companies
PowerDMS by NEOGOV
PowerDMS by NEOGOV
Score 7.1 out of 10
Jotform
Jotform
Score 8.5 out of 10
Enterprises
Zoho People
Zoho People
Score 8.4 out of 10
Oracle Service
Oracle Service
Score 5.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
EXPERTMicrosoft Dynamics 365 Field Service (FieldOne)
Likelihood to Recommend
-
(0 ratings)
10.0
(1 ratings)
User Testimonials
EXPERTMicrosoft Dynamics 365 Field Service (FieldOne)
Likelihood to Recommend
Actuasys
No answers on this topic
Microsoft
Microsoft Dynamics 365 Field Service is [...] one of the best tools when it comes to delivering on-site service to customer locations. Organizations can follow [a] proactive and predictive service model by using Connected Field Service, [which] provides capabilities to connect to IoT devices and to remotely diagnose, monitor, and service the devices by integrating with Microsoft Azure IoT Hub and using Microsoft Azure IoT Hub PaaS offering.
Verified User
Anonymous
Read full review
Pros
Actuasys
No answers on this topic
Microsoft
  • Optimized Resource Scheduling - both manual and automatic.
  • Field Service (Dynamics 365) mobile app for the field service agents
  • Seamless Integration with other [Microsoft] Dynamics 365 Apps through Dataverse and other Power Platform products
Verified User
Anonymous
Read full review
Cons
Actuasys
No answers on this topic
Microsoft
  • Being a part of Dynamics 365 Customer Engagement Apps and as it uses Power Platform, to fully leverage all the features and understand its capabilities, one has to know those related products and technologies also.
  • Field Service Mobile support is ending in June 2022, and transitioning to the new Field Service (Dynamics 365) [so that] is something the existing customers would have to plan [for].
Verified User
Anonymous
Read full review
Return on Investment
Actuasys
No answers on this topic
Microsoft
  • ROI has increased along with customer satisfaction after the organization has adopted Microsoft Dynamics 365 Field Service.
Verified User
Anonymous
Read full review
ScreenShots