Experian Verify vs. HireRight

Its very good for onboarding processes which have a time line but if you are looking to start an employee quickly then their checks can take a long time before they are complete.

Their checks for non uk based employees are very efficient.

Incentivized

We needed more security as far as hiring new people was concerned. HireRight becomes the right candidate for this position. The best thing about this is partnered with HR services and integrations with other tools that make it easy to keep records and set up. However, its UI is outdated, they can update it to improve performance and user friendly.

Incentivized

• Criminal records checks
• Right to work checks
• Credit checks

Incentivized

• We've never had an issue with integration, this seems to be working well. It's a strength because we can't afford time lost on IT issues.
• It is nice that they have an online instant chat function, for when we need answers ASAP, so we can continue with the process and appease our customers
• The background checks themselves are aesthetically pleasing, which makes it easier to review results.

Incentivized

• Reference checks
• Recalling checks made in error
• Right to work app functionality

Incentivized

• Customer Service. They lack here. It takes too long to resolve issues, especially with your assigned account manager. I have to continue to ask for an update and sometimes, I do not get a response back.
• Back Up Account Managers - The account manager you are assigned may not be available. We need to be provided a list of people we can contact in the event that our POC in unavailable.

Incentivized

There have been no issues with this vendor. They provide exactly what they claimed they would and have excellent customer service

Incentivized

Always room for improvement that could make the platform a lot more user friendly and easier to navigate

Incentivized

There are various ways you are able to call HireRight. They do have busy times and so the live chat is helpful because you are able to leave the chat open until an agent is available (and do work than being tied to a phone).

Incentivized

Better communication with helpdesk, issues resolved in timely manner without my having to chase alot. Lots of contact with out account manager with experian, help desk are more responsive also. The overall professional presentation of the service and reputable name with experian, which ultimately ed me to switch providers

Incentivized

HireRight is not on the same level as One Source Background Checks. They provide more detailed reports and background check history. They are able to customize your background checks. They also integrate well with our ATS. One Source also holds background check data on file for 2 years. We also use them for an OSCC contractor certifier, which I don't think HireRight does.

Incentivized

• Good ROI, more efficient than other platforms
• Pricing is easy to understand and consistent and is flat rate
• Ability to perform overseas checks- worked well for our business which was scaling into other territories
• Lots of products to choose from- but we had a bespoke package so diidnt need so many options

Incentivized

• Improved candidate experience. Our process is now more modern and appealing to candidates, as well as easier to complete.
• Pre-employment screening times have improved, reducing our time to hire. This helps us get new hires onboarded and working faster, which is a win for our new hires and our location managers.
• Online document retention keeps confidential information secure, and reduces the paperwork and clutter we are forced to manage on-site.