Experian Health (Passport Health) vs. Veradigm Practice Management

Experian Health (Passport Health) works great with the Medical Offices and verifying insurance eligibility. Sometimes it is hard to verify out of state Bluecross blueshield here in Tennessee

Incentivized

I have been using Allscripts Practice Management at Concentra for about 2.5 years after they acquired US Healthworks. It has been a revelation so much so that I forget what we used at USHW. I know that the system we had was not comprehensive enough that we had to still use paper files and we could not access any other providers' reports. Allscripts allows a group practice to access every report, imaging, and employer communcations for each patient. It's very powerful for a large multi-center medical practice. It would be too complicated for smaller groups.

Incentivized

• Eligiblity
• PCP
• Addresses

Incentivized

• Easy to combine data and reports.
• Submit claims for reimbursement.
• Edit and review patient data in patient accounts.

Incentivized

• Easier access to add insurances
• would like to be able to check all insurances by name/dob

Incentivized

• Upgrades
• Support
• Timely Responses to support requests.

Incentivized

Experian Health (Passport Health) is very user friendly.

Incentivized

Moving away from paper reports is a little hard at first like ripping off a bandaid, but once you're fully integrated, it's just so much easier to see all your work over time and access reports, schedules, and all pertinent employment information for each patient. Not having to deal with paper files just changes the office completely.

Incentivized

I'm actually not sure if we call Allscripts support or our own support team with superusers. There never seems to be a problem that can't be fixed right away. The biggest problem you can have is when you start a report when the patient hasn't been checked in. I know how to fix it myself now, but it takes a few minutes with support when you need them to back it out.

Incentivized

We currently use both products

Incentivized

Centricity is much more difficult to get support for in my experience.

Incentivized

• Our percentage of patient that are ineligible has dropped since we started using.

Incentivized

• I am only a user but it's easy to assume that this program is very expensive.
• Access to reports across all providers is game-changing.
• Helping the patient navigate care by seeing not just reports but scheduled visits is also a major plus.

Incentivized