Exotel vs. Telegram

They are well suited in start up in the Central Asia market, would recommend them for that area. We would also recommend their Voice over internet protocol services for mainland as well. Either the text or VOIP was a good service. The experience overall was great with them. Highly recommended.

Incentivized

Telegram is well suited for SMEs like, online business, freelancing and personal use. The instant messaging & audio video calling, file sharing enables the people to stay close to their relatives. In addition to this, these features helps the business to reach their customers in terms of promotion of the company as well as product. Proper use of Telegram definitely helps in greater business turn over.

• Affordable Solution: First and foremost the platform is very much affordable for a small start-up starting their business and want to connect with their leads and serve their clients economically.
• Easy to Use: Anyone can start using the platform from the Day 1. No extensive training required for it. Just integrate your phone number with the platform and solve customer problems at godspeed!
• IVR Set-up- Want to have different services on a single number for your Services. Set-up IVR and make your life easy.

Incentivized

• Can create a big group for promotion
• Easy to create account and find members
• Can send secret massages
• Cloud storage also available here
• Cloud-based instant messaging service

Incentivized

• Communication
• Not for large companies
• Volume of texts

Incentivized

• Verification through phone is not save better registered with Linkedin & E-mails
• The ability to separate & categorize groups, channels, and users in different tabs should be added so they don't overlap
• Security level helps scammers to engage with people.
• The status will appear in the this application to everyone which i don't like

As a company our goals have slightly surpassed the current Exotel features and would want some other software which has better capabilities

Incentivized

For cold calling and outbound callings, to a certain extend Exotel serves the purpose as mutliple DID numbers are available at our fingertips. For company which use outcalling as a form of passing information to users can benefit from the flexibility it provides. They have a recharge and use model which doesnt have certain expiry. Basic API documentation available and lesser support from their support team on this matter makes it difficult to check if the API thows any error

Incentivized

Initially they had chat support which was available faster. But now the chat support gets routed to a virtual agent and unable to get in touch with an actual agent. They also have no support with respect to the API's and other integrations.

Incentivized

It was pretty straight forward

Incentivized

Exotel was selected by us because of the following reasons: -Low set-up and maintenance cost as compared to its peers. -Prompt customer service: You want to upgrade your plan or facing any issues around the platform, Exotel team is just a call away. -Call recording Quality was also better than the peers.

Incentivized

Telegram is hands down superior when it comes to privacy. They can also just handle more people and make searching for previous conversations a breeze. It's not entertaining as much as whatsapp is, but the privacy is amazing, and the video quality is perfect! I highly recommend this app to everyone I meet!

Incentivized

• Lead attack time reduced.
• Turnaround time and addressing customer issues improved and directly effected our NPS (Net Promoter Score).
• Training and identifying areas of improvement of call agents became very easy.

Incentivized

• It saves our time, and you know time is money.
• During this pandemic era it somehow benefited us as we worked sometimes from home.
• It allows us to engage with more people. That is highly beneficial for our business.
• Saves time, saves money.
• Allow us to be more precise about decision making and that was important for us.

Incentivized