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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Exact Online

    Score7.6 out of 10
    N/AExact Online is a configurable, cloud-based multi-purpose Enterprise Resource Planning (ERP) Suite from global company Exact Software, headquartered in the Netherlands.

    $158

    per month

    Microsoft Dynamics 365

    Score7.4 out of 10
    N/AMicrosoft Dynamics 365 is a CRM providing sales, marketing, and service functionality. It is offered as SaaS and on-premise. Dynamics 365 is part of the larger Dynamics suite of business intelligence and ERP products.

    $44

    per month

    Pricing
    Exact OnlineMicrosoft Dynamics 365
    Editions & Modules
    Exact for Time & Billing
    $158
    per month
    Exact for Wholesale Distribution
    237-554
    per month
    Exact for Project Management
    316-369
    per month
    Exact for Manufacturing
    422-739
    per month
    No answers on this topic
    Offerings
    Pricing Offerings
    Exact OnlineMicrosoft Dynamics 365
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    Exact OnlineMicrosoft Dynamics 365
    Considered Both Products
    Exact Software
    No answer on this topic
    Microsoft
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    88%
    Would buy again
    22 Answers
    Delivers good value for the price
    No answers on this topic
    86%
    Delivers good value for the price
    19 Answers
    Happy with the feature set
    No answers on this topic
    88%
    Happy with the feature set
    22 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    86%
    Lived up to sales and marketing promises
    12 Answers
    Implementation went as expected
    No answers on this topic
    86%
    Implementation went as expected
    18 Answers
    Features
    Exact OnlineMicrosoft Dynamics 365
    Customization
    Comparison of Customization features of Exact Online and Microsoft Dynamics 365
    Feature
    Exact Online
    7.5
    1 Ratings
    1% below category average
    Microsoft Dynamics 365
    7.8
    67 Ratings
    4% above category average
    API for custom integration8.01 Ratings8.052 Ratings
    Plug-ins7.01 Ratings00 Ratings
    Custom fields00 Ratings8.165 Ratings
    Custom objects00 Ratings8.060 Ratings
    Scripting environment00 Ratings7.048 Ratings
    Security
    Comparison of Security features of Exact Online and Microsoft Dynamics 365
    Feature
    Exact Online
    8.0
    1 Ratings
    2% below category average
    Microsoft Dynamics 365
    6.5
    62 Ratings
    24% below category average
    Single sign-on capability8.01 Ratings7.056 Ratings
    Role-based user permissions8.01 Ratings6.057 Ratings
    Reporting & Analytics
    Comparison of Reporting & Analytics features of Exact Online and Microsoft Dynamics 365
    Feature
    Exact Online
    4.7
    1 Ratings
    42% below category average
    Microsoft Dynamics 365
    -
    Ratings
    Dashboards4.01 Ratings00 Ratings
    Standard reports6.01 Ratings00 Ratings
    Custom reports4.01 Ratings00 Ratings
    General Ledger and Configurable Accounting
    Comparison of General Ledger and Configurable Accounting features of Exact Online and Microsoft Dynamics 365
    Feature
    Exact Online
    6.9
    1 Ratings
    11% below category average
    Microsoft Dynamics 365
    -
    Ratings
    Accounts payable7.01 Ratings00 Ratings
    Accounts receivable7.01 Ratings00 Ratings
    Global Financial Support5.01 Ratings00 Ratings
    Primary and Secondary Ledgers5.01 Ratings00 Ratings
    Journals and Reconciliations6.01 Ratings00 Ratings
    Configurable Accounting7.01 Ratings00 Ratings
    Standardized Processes8.01 Ratings00 Ratings
    Inventory Management
    Comparison of Inventory Management features of Exact Online and Microsoft Dynamics 365
    Feature
    Exact Online
    7.0
    1 Ratings
    12% below category average
    Microsoft Dynamics 365
    -
    Ratings
    Inventory tracking7.01 Ratings00 Ratings
    Order Management
    Comparison of Order Management features of Exact Online and Microsoft Dynamics 365
    Feature
    Exact Online
    6.7
    1 Ratings
    16% below category average
    Microsoft Dynamics 365
    -
    Ratings
    Pricing7.01 Ratings00 Ratings
    Order entry7.01 Ratings00 Ratings
    Cost of goods sold6.01 Ratings00 Ratings
    Subledger and Financial Process
    Comparison of Subledger and Financial Process features of Exact Online and Microsoft Dynamics 365
    Feature
    Exact Online
    6.7
    1 Ratings
    11% below category average
    Microsoft Dynamics 365
    -
    Ratings
    Billing Management7.01 Ratings00 Ratings
    Cash and Asset Management7.01 Ratings00 Ratings
    Period Close7.01 Ratings00 Ratings
    Project Financial Management
    Comparison of Project Financial Management features of Exact Online and Microsoft Dynamics 365
    Feature
    Exact Online
    6.7
    1 Ratings
    13% below category average
    Microsoft Dynamics 365
    -
    Ratings
    Budgeting and Forecasting8.01 Ratings00 Ratings
    Project Costing8.01 Ratings00 Ratings
    Cost Capture7.01 Ratings00 Ratings
    Capital Project Management7.01 Ratings00 Ratings
    Customer Contract Compliance6.01 Ratings00 Ratings
    Project Revenue Recognition7.01 Ratings00 Ratings
    Sales Force Automation
    Comparison of Sales Force Automation features of Exact Online and Microsoft Dynamics 365
    Feature
    Exact Online
    -
    Ratings
    Microsoft Dynamics 365
    6.9
    70 Ratings
    11% below category average
    Customer data management / contact management00 Ratings8.069 Ratings
    Workflow management00 Ratings8.067 Ratings
    Territory management00 Ratings6.051 Ratings
    Opportunity management00 Ratings7.063 Ratings
    Integration with email client (e.g., Outlook or Gmail)00 Ratings7.066 Ratings
    Contract management00 Ratings7.052 Ratings
    Quote & order management00 Ratings6.048 Ratings
    Interaction tracking00 Ratings7.060 Ratings
    Channel / partner relationship management00 Ratings6.051 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Exact Online and Microsoft Dynamics 365
    Feature
    Exact Online
    -
    Ratings
    Microsoft Dynamics 365
    6.7
    55 Ratings
    12% below category average
    Case management00 Ratings6.051 Ratings
    Call center management00 Ratings7.045 Ratings
    Help desk management00 Ratings7.049 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Exact Online and Microsoft Dynamics 365
    Feature
    Exact Online
    -
    Ratings
    Microsoft Dynamics 365
    7.5
    67 Ratings
    1% below category average
    Lead management00 Ratings8.061 Ratings
    Email marketing00 Ratings7.062 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Exact Online and Microsoft Dynamics 365
    Feature
    Exact Online
    -
    Ratings
    Microsoft Dynamics 365
    8.3
    64 Ratings
    9% above category average
    Task management00 Ratings8.059 Ratings
    Billing and invoicing management00 Ratings8.044 Ratings
    Reporting00 Ratings9.053 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Exact Online and Microsoft Dynamics 365
    Feature
    Exact Online
    -
    Ratings
    Microsoft Dynamics 365
    7.0
    65 Ratings
    8% below category average
    Forecasting00 Ratings7.055 Ratings
    Pipeline visualization00 Ratings5.061 Ratings
    Customizable reports00 Ratings9.064 Ratings
    Social CRM
    Comparison of Social CRM features of Exact Online and Microsoft Dynamics 365
    Feature
    Exact Online
    -
    Ratings
    Microsoft Dynamics 365
    7.5
    37 Ratings
    2% above category average
    Social data00 Ratings8.036 Ratings
    Social engagement00 Ratings7.037 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Exact Online and Microsoft Dynamics 365
    Feature
    Exact Online
    -
    Ratings
    Microsoft Dynamics 365
    6.5
    56 Ratings
    12% below category average
    Marketing automation00 Ratings7.056 Ratings
    Compensation management00 Ratings6.029 Ratings
    Platform
    Comparison of Platform features of Exact Online and Microsoft Dynamics 365
    Feature
    Exact Online
    -
    Ratings
    Microsoft Dynamics 365
    7.0
    48 Ratings
    5% below category average
    Mobile access00 Ratings7.048 Ratings
    User Ratings
    Exact OnlineMicrosoft Dynamics 365
    Likelihood to Recommend
    4.0
    (1 ratings)
    6.3
    (90 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    8.0
    (20 ratings)
    Usability
    -
    (0 ratings)
    6.3
    (20 ratings)
    Support Rating
    -
    (0 ratings)
    8.0
    (11 ratings)
    Online Training
    -
    (0 ratings)
    7.5
    (2 ratings)
    Implementation Rating
    -
    (0 ratings)
    9.2
    (4 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    3.8
    (3 ratings)
    Professional Services
    -
    (0 ratings)
    9.0
    (1 ratings)
    User Testimonials
    Exact OnlineMicrosoft Dynamics 365
    Likelihood to Recommend
    Exact Software
    If you are a big company and have an active accountant then this system can be for you, it has many options but you need dedication. But the price starts from €39 and then you are not there...Most of the time you need other options to make it complete. Like ERP functions + €199~ want to book hours? +€129. And this is all per month... It goes up so fast that it's not interesting for small companies. When there are better options on the market that are even free...
    Incentivized
    Read full review
    Microsoft
    No answers on this topic
    Pros
    Exact Software
    • Complete pack with many options, use it as CRM, ERP or simply for your bookings.
    • Many connections with external programs, webshops, etc.
    • Automatic backups.
    Incentivized
    Read full review
    Microsoft
    • Best to use for AP - like in our organization, there are plenty of AP bills, so with Dynamics, we can quickly enter the same into the Excel utility, which means CSV-based upload, and then we can easily upload the same to the software. It's a time saver.
    • Best for Bank reconciliation - MS Dynamics makes Bank reconciliation easy. Banks can easily sync with software and easily get reconciled.
    • Generating invoices to customers and directly sending them to their inbox is easy with this software.
    Incentivized
    Read full review
    Cons
    Exact Software
    • Support... It's bad, and when you want to stop or step back it's near impossible.
    • Price, they tend to increase it without warning, and with all the extras it goes up fast.
    • If you wanna spend all your time in accounting buy Exact... It can be complex and many handlings needs to be done.
    Incentivized
    Read full review
    Microsoft
    No answers on this topic
    Likelihood to Renew
    Exact Software
    No answers on this topic
    Microsoft
    CRM has allowed us to keep all of our data in one place that is easy for all users within the company to view. I came into the company after they had been using CRM for about 4 years. They have all said that since we have used this it has helped us control work processes better, it has allowed us to be able to track things so much better, and has been something that has helped unite many processes that used to be all over the place. We are currently using CRM 4.0 and are planning on upgrading in the next 18 months to the 2011 version. Support for 4.0 is almost all but dried up. Understandably so. Some of the customization we have done, and a plugins we use, are now contained within the 2011 version so we are looking forward to that upgrade. We use an email marketing company as well, and they primarily support the 2011 version, but their product connects and is integrated within CRM. This is a great benefit as well so that all of our marketing information can be contained in one location.
    Read full review
    Usability
    Exact Software
    No answers on this topic
    Microsoft
    The usability is easily adopted for users familiar with other Microsoft products. Dynamics 365 has several interfaces that cross over browsers and tablets. These multiple interfaces will be phased out and updated to a single unified interface eventually to provide the same usability across all devices. The backend configurations is slowly improving with the introduction of PowerApps compared to pre-D365 Online versions
    Incentivized
    Read full review
    Support Rating
    Exact Software
    No answers on this topic
    Microsoft
    Our partner, Ledgeview Partners has been FANTASTIC to work with. They are always timely in their response and have taken time to understand our business and our specific needs. We've made a lot of advanced customizations and they have been a great help in making those updates.
    Incentivized
    Read full review
    Implementation Rating
    Exact Software
    No answers on this topic
    Microsoft
    We used a data warehouse to house our data, and our IT team and implementation vendor worked diligently ahead of time to construct idea implementation plans. Out of millions of records- we had less than a dozen errors, which is remarkable. My major insight is simply having a group of completely devoted individuals working towards your goal who fully understand the desired outcome. Focused resources for implementation season are critical to success.
    Read full review
    Alternatives Considered
    Exact Software
    I would not select Exact Online, but I can direct you to better options. Due to the high price, getting behind the competition and support I would suggest options like Zoho Books for you bookings, or CyberStockroom as ERP. And here in the Netherlands e-boekhouden.nl is a real nice, cheap, and fast working booking platform for the smaller companies.
    Incentivized
    Read full review
    Microsoft
    Microsoft Dynamics was part of a system overhaul for a local school, and we looked at many products. If we had used it for a company with low turnover, then it might have been more feasible. They needed something a new person could learn quickly, someone who might also be learning marketing terms at the same time - especially if there is nobody to train the individual now expected to know the system. Similar issues occurred with all of these programs (we called it being too big for their britches), and one of the bigger things we liked was that it is more compatible with MS Office products in both technical and visual appeal. If you have a steady employees who use a CRM consistently, low turnover, and those who are very familiar with Office products, Dynamics would be the smartest option for you. Unfortunately, this was just not true for the school environment
    Incentivized
    Read full review
    Contract Terms and Pricing Model
    Exact Software
    No answers on this topic
    Microsoft
    On our purchase, I'd been interrogated about our usage. Our needs are met by Microsoft Dynamics 365, which is simple to use. With so much data and information available, we must ensure that it is presented correctly to managers. Due to a lack of use, we don't have to spend as much money on Salesforce.
    Read full review
    Professional Services
    Exact Software
    No answers on this topic
    Microsoft
    My company's preferred program right now is Microsoft Dynamics 365. We use it to keep track of customers and important sales metrics in a streamlined manner. Anyone familiar with CRMs will find the tool extremely useful. Considering that we have a good turnover, this product will be used for its basic segments. As a result, there are few chances of error with Microsoft dynamics because it is so easy to use. Many options for recording data on these leads are available. It meets our needs and pays off.
    Read full review
    Return on Investment
    Exact Software
    • Negative: High costs and implement time turned 1 client in to the negative, and after 2 years of use wants to stop.
    • Positive: Once an ERP connection is running you can automate a lot in the process.
    Incentivized
    Read full review
    Microsoft
    • For those without a centralized, all in one solution for major HR, Finance and other departments, Microsoft Dynamics 365 has vastly improved employee time utilization and profit.
    • Migrating clients from on-premise to the cloud has reaped benefits including better security, no unscheduled downtime and frequent updates to functionality.
    • Those transferring from cheaper solutions have lost money in the aim to be better integrated with other Microsoft products and AI they don't really utilize.
    Incentivized
    Read full review
    ScreenShots