eVoice vs. Freshdesk Contact Center

EVoice offers its customers a better way to connect. It reduces the cost of repairs, maintenance, long distance calls. eVoice helps to save your money. Everything is okay, but sometimes it could appear that it takes more steps to record a message; this issue could be simplified, and the interface could be updated.

Incentivized

One of FreshDesk Contact Center's greatest strengths is that it can centralize all of a company's channels for communicating with customers. Additionally, you get access to a large number of free collaborators seats, enabling you to bring on board non-customer support team members who may play an indirect role in handling client concerns. Offering an omnichannel experience to our staff and consumers eliminates the need to juggle numerous tools for handling customer service issues. In addition, we may direct customer service interactions like tickets, chats, and phone calls according to predetermined guidelines.

Incentivized

• Low Pricing.
• Ease of use.
• Professional voicemail.

Incentivized

• Routes parent request directly to our admin department
• Allows you to set up chats
• Allows you to measure how well you are doing

Incentivized

• The scheduling is very granular, but the interface for setting up the schedule isn't the easiest to navigate.
• I would like the ability to copy or clone schedules. We have 3 different schedules on three different hunt groups and when there are changes to be made, I would like to be able to make the change on one schedule and copy that for another hunt group.
• The interface for the users to change some of their settings (password, phone, email, etc) isn't very user friendly. I usually have to walk users through changes, and at that point, it is easier for me to just make the changes myself.

Incentivized

• The UX and UI could use an upgrade.
• The process could be better when importing a hard line into the system.
• We could use more additional reporting features.

Incentivized

It's a really simple and affordable software solution if you're looking to upgrade your system or processes to a softphone. The service has been fantastic for both our outbound sales team and our inbound customer service team. As a manager, I'm really grateful I found FreshCaller early on in the process of evaluating companies to go to for a softphone.

Incentivized

Freshcaller support is great. They will respond very quickly once I submit a ticket. On occasion, they are unable to answer a question and require a deep dive on some research for random questions but that's completely understandable. Overall, great service, great quality, and very accommodating. This is one of the better support groups, in my opinion.

Incentivized

I was not an employee when Onebox was selected, but I have used Avaya and Nortel PBXs in the past and while it is not as powerful, it has a lot of great features and a much lower cost of entry.

Incentivized

We selected Freshdesk Contact Center because it proved to be easier to use not only for us but for the parents who call our school as well. Our parent complaints of not being able to reach our admin department have significantly decreased. I think Freshdesk Contact Center stacks up against Cisco in that the ease of use is better and the price is more efficient.

Incentivized

• It has given us a central communication point for a geographically diverse workforce.
• It gave us the ability to start an inbound help desk call center without purchasing a separate product.
• We use the conference bridges for better collaboration across our organization.

Incentivized

• Overpriced for what it offered - we paid nearly $600/month for 10 users. Could not drop them fast enough for this reason alone.

Incentivized