Everbridge Mass Notificaiton enables users to send notifications to individuals or groups using lists, locations, and visual intelligence, in order to keep recipients informed before, during, and after events. It is designed for three use cases: Emergency Response and Management Citizen Protection and Life Safety Business Continuity of Operations Everbridge Mass Notification provides robust analytics, GIS targeting, flexible group management, distributed contact…
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xMatters
Score 8.6 out of 10
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xMatters is an IT alert management solution for enterprises. It is cloud-based incident management software that enables business processes or applications to trigger two-way communications (text, voice, email, SMS, etc.) during time-sensitive events.
Everbridge Mass Notification is essential for getting in touch with teammates who may not necessarily have access to company email or for those that don't have a computer. If we need them to respond and give us feedback (on their safety), the tool allows for this. The biggest challenge is the fact that most of our employees do not have company-issued equipment, and therefore, have to use their personal devices to respond, using their own data/cellphone plan.
xMatters reduces incident response time by finding the right person to solve the problem when system outages require you to manage on-call schedules and escalations Avoid alert fatigue: reduce the noise with targeted notifications; alerts go only to the people that need them. Manage issues from anywhere: full-featured mobile apps allow you to stay in control wherever you are.
API calls, we can create an API ourselves to integrate with other applications. This allows more teams to be notified of a critical alert instead of waiting for someone to call them when a problem is reported.
The on-call schedule where you might need to have a replacement is fairly simple. You can easily change with someone else and still keep the rest of the schedule in place. It also sends an email to the person you are trading with so they know when they are on-call.
Their support team is really helpful and quick to respond when you open a ticket. There hasn't been an issue that hasn't been resolved in less than a day. They stay really on-top of things.
The Broadcast Duration for email notifications is limited to 24 hours. This is NOT helpful in conducting test notifications as staff are not given enough time to verify their details by acknowledging the message. In a real emergency this timescale would be excessive, but for testing, it is limiting. Surely the 'window of opportunity' can be extended to 72 hours or beyond?
It would be useful if it offered a document storage facility from which critical documents could be selected for distribution rather than the user having to select them from their own storage locations (and upload them) each time that they are required.
While the Workflow's are one of xMatters's strengths, the complexity can make it difficult at times to get things configured properly and get the desired result.
xMatters giving highly rated due to its effectiveness in incident management and service reliability, as well as its strong integrations with other IT management tools. It helps teams proactively prevent outages, resolve incidents faster, and keep stakeholders informed. It's known for its ease of use, fast implementation, and good support
Working with xMatters support has been fantastic! Our support rep is very friendly, helpful, and knowledgeable. We get quick response times when asking questions, and when we have more complex problems, it's easy to schedule a call and spend some time working through our issues together. Every time we've had a problem we've been able to get the info we need and get a resolution easily.
We were previous users of iModus and migrated to Everbridge as a matter of course when the latter acquired the former. Some research into emergency communication messaging was carried out before we engaged with iModus, but it was so long ago that the other products on the market have been forgotten. Suffice to say, we have been extremely satisfied with both iModus and Everbridge and have not seen the need to assess the 'competition' since being a client of them.
I pushed for xMatters over PagerDuty for a couple things. Their sales team showed me everything I needed to hear from how simple their integration would be to our ServiceNow instance. The process flows of what we could do compared to what we have made a world of difference. We had a list of wants we came up with and xMatters delivered on all of them. The use of their app is very user friendly. Of course the cost played a big factor as well. With PagerDuty we basically had the bare minimum so we were limited with what we could do without having to pay more. xMatters was almost half the cost of what we were paying and we got back more in return. Personally, I felt more wanted by xMatters, even by having them a year the account managers check in with us almost bi-weekly. I did not get the same comfort from PagerDuty until we tried cancelling our service with them.
