Everbridge Mass Notification vs. Titan HST

Everbridge Mass Notification is essential for getting in touch with teammates who may not necessarily have access to company email or for those that don't have a computer. If we need them to respond and give us feedback (on their safety), the tool allows for this. The biggest challenge is the fact that most of our employees do not have company-issued equipment, and therefore, have to use their personal devices to respond, using their own data/cellphone plan.

Incentivized

Aside from COVID-19, we had to close the school down 3 times this school year due to smoke (bad air) and a piping issue. Titan was able to get our messaging out immediately and we were able to make sure no one showed up to school when we sent out a text message and email message early that morning. We have been able to mitigate issues by communicating effectively with our families and staff.

Incentivized

• Segments people by location
• Has everyone's updated desk phone number

Incentivized

• The app is extremely easy to use.
• It has been a very useful tool when we have had a couple of emergencies on campus.
• It has kept our parents, faculty, and staff informed immediately during an emergency situation.

Incentivized

• The Broadcast Duration for email notifications is limited to 24 hours. This is NOT helpful in conducting test notifications as staff are not given enough time to verify their details by acknowledging the message. In a real emergency this timescale would be excessive, but for testing, it is limiting. Surely the 'window of opportunity' can be extended to 72 hours or beyond?
• It would be useful if it offered a document storage facility from which critical documents could be selected for distribution rather than the user having to select them from their own storage locations (and upload them) each time that they are required.

Incentivized

• The only thing would be to change some of the COVID-19 prescreen features.

Incentivized

Titan has enabled us to quickly and effectively communicate with our constituents. We have used Titan when we need to get an important message out or when we have had a crisis. It has worked extremely well and Titan has provided a top-notch product. The app is extremely easy to use and the web interface is also very simple to use. Additionally, we have made requests to enhance the product and every time a suggestion has been made, Titan has listened. There were two critical updates they were able to make this year, that has made sending messages out a lot easier. We had requested our school name be used when messages were sent out, not our own personal names. So now when I send a community-wide message, it is sent from the school and not one specific person

Incentivized

I have found the app and the web interface extremely easy to use. It is also easy for my colleagues to use even if they don't use it often.

Incentivized

The ease of use and ease of understanding how it works allows you to start sending messages shortly after you add your contacts.

Incentivized

I have only needed to use Titan Support once or twice, but I was able to get my issues resolved quickly and on the same day. Support and my account rep are always there if I need assistance. They are very focused on customer service.

Incentivized

Titan told me what they needed on their end to upload the information and I was able to provide them with the data. Our account rep hosted a training for all our faculty and staff so everyone was comfortable using it. It was very straightforward

Incentivized

We were previous users of iModus and migrated to Everbridge as a matter of course when the latter acquired the former. Some research into emergency communication messaging was carried out before we engaged with iModus, but it was so long ago that the other products on the market have been forgotten. Suffice to say, we have been extremely satisfied with both iModus and Everbridge and have not seen the need to assess the 'competition' since being a client of them.

Incentivized

We used Blackboard Connect previously and it's a terrible product for communications. I am so glad we left it.

Incentivized

• Connecting with the public is very important. Everbridge gives us the freedom to go direct to them, without a cost to the receiver.

Incentivized

• Titan has been critical multiple times this school year when we least expected we would need it. I am a huge proponent of the Titan App

Incentivized