Eventbrite vs. Opendate

This software is very well suited for a variety of larger events, like lectures and performances. I have appreciated setting it up and allowing it to run around the clock for our participants, which ultimately provides a smoother experience. However, I probably wouldn't recommend it for events where you're expecting a smaller audience. It can take a while to set up exactly as you'd like, and it may not be worth the time if you're expecting 30 people or less (depending on how much info you're trying to gather, of course).

Incentivized

We migrated from another ticketing company and Prism. Opendate combined the best of both and the data we unlocked by those two systems has helped guide our marketing efforts and increased our revenue per show. We have excellent customization on the ticketing which helps us better understand the financials of each show. It's the first time our entire team (talent, marketing, production and finance) all are on one system that works for each of us. The product can improve in some of its more advanced functionality such as more robust permissioning and event-level customization

• Eventbrite is a well-known and trusted place for purchasing tickets. That trust helps us sell tickets. It also eliminates the need for integrating some other payment system into a webpage, which would be the alternative.
• Eventbrite makes sending invitations easy. Upload contacts and using contacts from a previous event is very straight-forward. Building emails is simple, since there are a couple of prebuilt templates.
• Discount codes and strategic pricing structures are a significant part of our marketing for events. Eventbrite makes it easy to offer discount codes. We also create several ticket types that include multi-ticket discounts, early-bird type specials and more. Each of which help us reach our audience at the right time with the right price.

Incentivized

• Manages our calendar clearly
• Increased revenue
• Centralizes all our processes

• While integration with Facebook is fairly seamless, once you have uploaded the event description to Facebook, any additional revisions must be made on both Eventbrite and Facebook individually. It's not a live integration.
• My initial on boarding was extended by needing to seek information through various blogs, outside users and exploration through the site. More comprehensive training for first timers to the site would be welcome.
• Integration with the manager calendar would help the marketing timeline. It's helpful to get email reminders, but would be fabulous if milestones could be dropped in my calendar.

Incentivized

• Seated shows could have additional functionality
• Additional permission options
• Single sign on

Excellent platform and easy to use to create events. Eventbrite sets the standard for simple, effective and safe ticketing platforms. Our customers trust Eventbrite and we've always done well when we use this platform for ticketing. They have recently updated some of the virtual connectivity tools which make it even easier to set up and promote virtual events.

Incentivized

Great platform with so many incredible features. It streamlines workflow, communication, messaging, and analyzing data. I know of no other platform that can do what Eventbrite can do for the price or user-friendliness. They also offer great support for new users and integrate well with other platforms (i.e., social media and Sched).

Incentivized

Always willing to help out and they have a ton of information handy on their website for self-service. If you can't find what you're looking for, their support team is quick to help out and provide any assistance you may need.

Incentivized

Just jump in, don't over thinking it, doing it will net the very few basic questions you'll have. There's not much complexity so one doesn't need to plan as if moving a canal. It's as simple as can be.

Incentivized

My "go to" for event registration has always been Constant Contact because they don't charge additional processing fees above the standard transaction. If it's a more basic event where I just need to capture name, email, and payment, I'll continue to use Constant Contact over Eventbrite. However, if it's more complex and requires marketing, I would choose Eventbrite.

Incentivized

The customer support we have received from Opendate is unmatched. We have multiple points of contact and when we make suggestions they are frequently implemented in quick order. The pricing is competitive and the flexibility we have in the product is great. Most importantly, rather than using 3 or 4 different systems our entire venue is ran out of Opendate

• We have greater flexibility using Eventbrite than with our previous system. Previously, we could not schedule events or invites to occur at a specific time. If we wanted to promote our event 1-week in advance, our invite would go out based on the date/time of the event.
• Generally, about half the number of people who register for our events actually attend. But there are occasions when we need to limit registrations, something we couldn't do with our previous system.
• Eventbrite allows us to email our registered attendees ahead of an event with further details, or to follow-up with things discussed during our event. It provides yet another way of promoting our next event.

Incentivized

• Increased our revenue per show by centralizing our upgrades on one platform and better understanding our buyers