Bizzabo vs. Eventbrite

Smaller in-person events are well suited for Bizzabo. I don't have events with over 5k people, so I wouldn't know how it does beyond that point. Everything goes fine as long as you have people familiar with the processes and can manage the event setup. They also offer to send a Bizzabo expert to your event for a fee. It may be worth it for significant events.

Incentivized

This software is very well suited for a variety of larger events, like lectures and performances. I have appreciated setting it up and allowing it to run around the clock for our participants, which ultimately provides a smoother experience. However, I probably wouldn't recommend it for events where you're expecting a smaller audience. It can take a while to set up exactly as you'd like, and it may not be worth the time if you're expecting 30 people or less (depending on how much info you're trying to gather, of course).

Incentivized

• Bizzabo makes setting up registration for an event very simple. You can make it more complex if you require that, but if you only need to capture basics and payment, it is easy to set up.
• Making a custom event website is also very easy. There are a lot of widgets build in with content you might need, such as Speakers. While it takes a little bit of use to figure out how it works, once you know the basics, creating a multi page website with all your event info is super easy.
• Creating custom ticket types and promo codes is full of options and it’s easy to allow many different options for purchasing tickets. From expiring ticket types to tracking promo codes, you can allow people to buy tickets with unlimited options (early bird, sponsor discounts, etc.)

Incentivized

• Eventbrite is a well-known and trusted place for purchasing tickets. That trust helps us sell tickets. It also eliminates the need for integrating some other payment system into a webpage, which would be the alternative.
• Eventbrite makes sending invitations easy. Upload contacts and using contacts from a previous event is very straight-forward. Building emails is simple, since there are a couple of prebuilt templates.
• Discount codes and strategic pricing structures are a significant part of our marketing for events. Eventbrite makes it easy to offer discount codes. We also create several ticket types that include multi-ticket discounts, early-bird type specials and more. Each of which help us reach our audience at the right time with the right price.

Incentivized

• Our attendees complained about having to login every time to view content
• You cannot be in the system working on the backend while a colleague is. We have found that the work doesn't save.
• The email system is hard to format within Bizzabo
• Staff would sometimes get kicked out of interact rooms. It would be nice to add virtual backgrounds in this space.
• Reports were missing data and it took two weeks to get corrected
• When recording a session, you have to go back and download it, and then upload it. This process should be easier.

Incentivized

• While integration with Facebook is fairly seamless, once you have uploaded the event description to Facebook, any additional revisions must be made on both Eventbrite and Facebook individually. It's not a live integration.
• My initial on boarding was extended by needing to seek information through various blogs, outside users and exploration through the site. More comprehensive training for first timers to the site would be welcome.
• Integration with the manager calendar would help the marketing timeline. It's helpful to get email reminders, but would be fabulous if milestones could be dropped in my calendar.

Incentivized

Bizzabo has become integral to our ability to support and run events, so we will continue to renew as long as Bizzabo continues to run a great product.

Incentivized

Excellent platform and easy to use to create events. Eventbrite sets the standard for simple, effective and safe ticketing platforms. Our customers trust Eventbrite and we've always done well when we use this platform for ticketing. They have recently updated some of the virtual connectivity tools which make it even easier to set up and promote virtual events.

Incentivized

Bizzabo is extremely user friendly. The website builder is very simple to use and can creative some astounding looking websites, with no technical know how. The setup of the account, adding users, managing events and user access to events, as well as creating events from scratch or from existing "templates" (actually just standard events that we set a far off date from and copy as a template) is very simple, but powerful as you can pick and choose exactly what to copy over. It is also a very user friendly platform for the attendees and speakers (both for virtual events and physical events for speakers as the speaker, and partner, portal is very simple to use and can be custom created for the exact specifications you need).

Incentivized

Great platform with so many incredible features. It streamlines workflow, communication, messaging, and analyzing data. I know of no other platform that can do what Eventbrite can do for the price or user-friendliness. They also offer great support for new users and integrate well with other platforms (i.e., social media and Sched).

Incentivized

We have always gotten prompt responses from the Bizzabo team when reaching out. Additionally, in the 2 years we've been working with them, we've never had any kind of platform outage that impacted us.

Incentivized

We've never had any complaints from users about access to the platform or load times. From and admin portal perspective, no issues there either.

Incentivized

Support is always quick to respond. However, some issues are out of their hand, and in these cases, it is a laborious process to then submit a suggestion for how to improve the product. However, where they can rectify an issue, support has gone above and beyond to deliver and do so efficiently and in a friendly manner.

Incentivized

Always willing to help out and they have a ton of information handy on their website for self-service. If you can't find what you're looking for, their support team is quick to help out and provide any assistance you may need.

Incentivized

I say this to everyone I talk about Bizzabo with - it was the best platform onboarding experience I've had with a vendor in 25 years in the industry. They were extremely thorough in the onboarding, ensuring that we were successful throughout the process. They had a frequent meeting cadence and the customer success manager was extremely prompt in answering any questions we had, jumping on calls when necessary.

Incentivized

Just jump in, don't over thinking it, doing it will net the very few basic questions you'll have. There's not much complexity so one doesn't need to plan as if moving a canal. It's as simple as can be.

Incentivized

In comparison with each of these services, Bizzabo is the only one that is customizable enough to accommodate our specific needs. Bizzabo is more of the one-stop-shop and allows us to manage our events and collateral from one universal spot. It keeps us more organized and has a variety of options/tiers available depending on the scale of our event and our budget.

Incentivized

My "go to" for event registration has always been Constant Contact because they don't charge additional processing fees above the standard transaction. If it's a more basic event where I just need to capture name, email, and payment, I'll continue to use Constant Contact over Eventbrite. However, if it's more complex and requires marketing, I would choose Eventbrite.

Incentivized

It's spreadsheet heavy and has to be exact. The devil is in the details and if you miss a detail you have to fix it and redo it with all the changes that need to be made manually.

Incentivized

• Since we have only used Bizzabo for a year we are still learning and figuring out the nuances of it but I would say that one thing it has done is impressed our current clients which makes them want to continue to work with us.
• We hope to use Bizzabo as a tool to recruit more clients i the future
• It has cut a third party out of the system as we have our own dedicated platform to use and do not have to rely on a separate agency to use a different platform.

Incentivized

• We have greater flexibility using Eventbrite than with our previous system. Previously, we could not schedule events or invites to occur at a specific time. If we wanted to promote our event 1-week in advance, our invite would go out based on the date/time of the event.
• Generally, about half the number of people who register for our events actually attend. But there are occasions when we need to limit registrations, something we couldn't do with our previous system.
• Eventbrite allows us to email our registered attendees ahead of an event with further details, or to follow-up with things discussed during our event. It provides yet another way of promoting our next event.

Incentivized