ETQ headquartered in Burlington offers the ETQ Reliance Platform, a quality management solution designed to meet a business' unique quality needs and risks with an automated best practice-driven software solution.
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QT9 QMS
Score 9.8 out of 10
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QT9 Quality Management System is a quality management platform designed to ensure compliance with a large number of regulations and policies and to automate paper-bound processes in the interest of increasing efficiency.
ETQ Reliance is great for quality systems in which different levels of personnel are accessing common documents. The user interface and basic functionality is very intuitive, and thus easy to navigate for both novice and experienced technical users. It is also great at organizing tasks and maintaining document attributes. Overall, great for the purposes of an audit. For more advanced users, it may be limited in functionality. Data analytics and related visualization is more easily done after exporting data and manipulating in third-party software programs.
I like using QT9 because it's easy to use, easy to train others and is very user friendly. QT9 has all that we need to be successful. Our data tracking, corrective actions, documentation tracking and the reporting of that data is extremely easy to use and implement. We also think that the EC process is very useful for updating designs
QT9 QMS has always been available. Even in instances where there would be an update, notifications would be sent out to provide a heads up to the users. Any issues where QT9 QMS would have problems, glitches, or run slow, support was always available to take care of the issues.
I give it a 10 as the information is always readily available. As for speed, For the most part, loading of the sometimes takes a little longer than others. There are occasional times that it does run a little slow, but when that happens, the support team has always been there to help.
The quality of support is great. In my experience, the staff is very friendly and understanding, the timeliness is good but could use some improvement. With this software supporting a critical business need, the time window for troubleshooting issues is usually very small. Issues are typically resolved within a week, but would be more beneficial if resolved more quickly.
I had online training which was wonderful. The training was open and inviting to ask questions. I came on just after QT9 QMS was accepted in the company. SO I was in almost at the ground floor.
Training was open and was able to ask any questions. This provided clarity in all the areas that I would use. There has been training readily offered by the QT9 company and provided opportunities to grow our understanding of the software and additional ways that we could utilize it.
Prior to ETQ we were using spreadsheets and shared drives and the ability to pull information was challenging. It was a very manual process done by many people. Now, it is somewhat manually input by one or two people and the retrieval of information can be done by anyone anywhere with ease.
We have sites in many different areas within and outside of our current state. The use of QT9 QMS allows all sites to be in one database so everyone has the same information. The rollout of the software was rather easy as online training could be used for all sites and provided an excellent tool for all areas.
We are utilizing out of box modules. which provide a platform for electronic document storage.
We have developed a lot of custom modules and processes with the functionalities provided by ETQ. This eliminated number of tools used by different teams in the organization.
We were able to reduce paper usage by documenting the processes electronically.
Saved a lot of manual efforts through Automation using ETQ
