ETQ Reliance QMS vs. IQVIA SmartSolve

ETQ Reliance is great for quality systems in which different levels of personnel are accessing common documents. The user interface and basic functionality is very intuitive, and thus easy to navigate for both novice and experienced technical users. It is also great at organizing tasks and maintaining document attributes. Overall, great for the purposes of an audit. For more advanced users, it may be limited in functionality. Data analytics and related visualization is more easily done after exporting data and manipulating in third-party software programs.

Incentivized

• Great aggregation of actions across multiple processes in one place.
• Relatively easy to configure to fit company-specific processes but also a good out of the box solution
• Able support all ISO management system needs (quality, environmental, occupational health, and safety)
• SaaS or cloud availability

Incentivized

• Training materials should be available for customer to modify according to its company
• Out-Of-Box Terminology should not be rigid
• Incident reports should mirror customers exiting format

Incentivized

It is easy to use and covers expectations

Incentivized

The quality of support is great. In my experience, the staff is very friendly and understanding, the timeliness is good but could use some improvement. With this software supporting a critical business need, the time window for troubleshooting issues is usually very small. Issues are typically resolved within a week, but would be more beneficial if resolved more quickly.

Incentivized

Prior to ETQ we were using spreadsheets and shared drives and the ability to pull information was challenging. It was a very manual process done by many people. Now, it is somewhat manually input by one or two people and the retrieval of information can be done by anyone anywhere with ease.

Incentivized

• We are utilizing out of box modules. which provide a platform for electronic document storage.
• We have developed a lot of custom modules and processes with the functionalities provided by ETQ. This eliminated number of tools used by different teams in the organization.
• We were able to reduce paper usage by documenting the processes electronically.
• Saved a lot of manual efforts through Automation using ETQ

Incentivized