TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Esker

    Score10 out of 10
    N/AEsker is a global cloud platform built to unlock strategic value for finance and customer service professionals and strengthen collaboration between companies by automating the cash conversion cycle. Esker’s mission is to build a foundation that promotes positive-sum growth, increased productivity, improved employee engagement, and greater trust between organizations.N/A

    Tropic

    Score9.4 out of 10
    N/ATropic is a procurement intelligence platform that automatically finds ways to reduce and control costs. By combining procurement workflows, supplier management, and benchmark pricing data together in one place, Tropic brings visibility, control, and leverage to company spend.N/A
    Pricing
    EskerTropic
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    EskerTropic
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    EskerTropic
    Considered Both Products
    Esker
    No answer on this topic
    Tropic
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    11 Answers
    No answers on this topic
    Delivers good value for the price
    100%
    Delivers good value for the price
    8 Answers
    No answers on this topic
    Happy with the feature set
    100%
    Happy with the feature set
    11 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    75%
    Implementation went as expected
    6 Answers
    No answers on this topic
    User Ratings
    EskerTropic
    Likelihood to Recommend
    10.0
    (17 ratings)
    9.5
    (2 ratings)
    Usability
    5.5
    (2 ratings)
    -
    (0 ratings)
    Support Rating
    8.9
    (10 ratings)
    -
    (0 ratings)
    User Testimonials
    EskerTropic
    Likelihood to Recommend
    Esker
    Esker On Demand is great for Sales Order Processing order creation. We use it with web services. It can make table read calls, test order creations (simulate order), and help with order creation. They are also working on change order management, but if you have multiple order entry methods or touch points, this feature may not be usable for your company.
    Incentivized
    Read full review
    Tropic
    Tropic is not ideal if you only have contracts below $5k. There isn't sufficient room to successfully negotiate those down. However, if you have sizable and or multi-year contracts, this is where they excel because they have a lot of real life data points to pull from. They are also tough negotiators. One of our reps owned an exhausting negotiation process with a data aggregator and saved us hundreds of thousands of dollars.
    Incentivized
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    Pros
    Esker
    • Esker makes automated invoice sending very easy
    • Esker tracks the sending of documents & records whether or not the message was successful
    • Esker offers various reports that can be very helpful
    • Esker stores all of our customers' contact info on the cloud, and it can be accessed from anywhere
    Incentivized
    Read full review
    Tropic
    • Contract negotiation
    • Contract visibility
    • Benchmarking
    • Current contract usage
    Incentivized
    Read full review
    Cons
    Esker
    • We can't enter credit memos in Esker. Need to enter in SAP and then link.
    • PO invoices that were trained to go into the PO bucket, route into the non-PO buckets.
    • Freight invoices that have had hundreds going into the non-PO bucket have a tendency to route to the PO-bucket because a PO number is referenced on page 7.
    Read full review
    Tropic
    • Their platform could be improved a bit to do a better job of shadow IT tracking (licenses being used or expenses).
    • Lowering prices for folks who may only want their platform without negotiation services.
    Incentivized
    Read full review
    Usability
    Esker
    Esker does everything that it promises to do, but it is very hard to figure out. I am a very tech-savvy person, but I needed extensive training to be able to use the basic functions of Esker. Once you know what you're doing, it's not too hard, but I don't understand why they couldn't make it easier to use.
    Incentivized
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    Tropic
    No answers on this topic
    Support Rating
    Esker
    They have been very helpful and the online support site is awesome. They keep the site up to date with the latest changes and present challenges to keep learning the new updates to keep things entertaining. They are overall a great crew to work with
    Incentivized
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    Tropic
    No answers on this topic
    Alternatives Considered
    Esker
    I have listed a few that we considered but there were many more in the initial assessment, Esker was priced well and had the best user interface. Was really easy to use and the implementation process was well designed. It was a system that could handle a two tiered delegations of authority for project expenditure and operational expenditure.
    Incentivized
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    Tropic
    We reviewed other provides for automated bill entry, but not for contract negotiation.
    Incentivized
    Read full review
    Return on Investment
    Esker
    • We now have reporting available down to the individual field level (changes, errors, etc) and can calculate cost to serve.
    • It replaced on-premise hardware with cloud SaaS that is more cost effective and risk adverse.
    • It is more intuitive; we can put new hires on order entry and experience less user errors. As a solution owner who fixes problems and answers questions, I don't find myself having to "think" about Esker and it has become a smaller part of my job now that end-users are more self-sufficient.
    Incentivized
    Read full review
    Tropic
    • They returned savings for us that was greater than the cost of their service.
    • The company has better hygiene in terms of being on top of our contracts - from negotiating terms that finance cares about to ensuring we don't let a contract auto-renew.
    Incentivized
    Read full review
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