Eqo – Employee Referral Solution for the Frontline vs. Jive

Orgs with over 1,000 employees and large frontline workforce such as healthcare, retail, and hospitality. Definitely for any company that is overwhelmed by managing employee referrals and payouts on spreadsheets. Under 1,000 employees, probably not necessary because the volume is manageable for them to handle internally.

The content in the news section isn't totally responsive - meaning if I have a small window taking up half my screen, the images for the headline articles may not load properly and when I maximize that window, it's left with ugly half-loaded images. Also, the collaboration feature for Office documents is great in theory but tends to cause more pain than it's worth to just download the document and open it separately in Word or Excel.

Incentivized

• Automatically tracks and manages referrals, eliminating the need for spreadsheets.
• Provides a simple referring experience for frontline workers because it's all done via text.
• Targeted text campaigns to keep employees engaged with the referral program.
• Very passionate leadership team that also provides strategy and creative support to their customers as part of the service.

• Jive makes it easy to create new pages for administrators.
• Jive makes it easy to manage users in one area and simple to navigate administration user interface.
• Jive is a really good concept, the idea behind jive creates a great main hub in an organizaiton.

Incentivized

• One point I highlighted with their team was the importance of Eqo – Employee Referral Solution for the Frontline being able to function without ATS/HRIS integrations for smoother rollouts and pilot programs — and they've already successfully achieved this capability.

• Search functionality is very weak
• The information architecture and taxonomy doesnt allow for easy discoverability of content
• It's hard to navigate the and find spaces/groups that I already know about
• The main profile/interface does not allow easy access to key tasks or common tasks.

There are always external factors that can impact this decision but currently, the Jive platform is maintaining its lead in the market place in this area. If the innovation in this space by Jive continues, then this number will remain high. Integration with other systems and adaptability to changes in the market or in client needs will also make this decision hard to predict more then 6 months into the future

It was very cumbersome to generate reports. Often I had to run several reports and then merge them offline to get what I needed.

Reporting granularity is also lacking

Uptime was OK. But there was one day that the system crashed for a whole day. Our company was unable to operate. And all the plugins to word/excel froze causing those systems to freeze.

Jive posted a statement to the media saying all customers were up, but we were not.

The product worked as designed. It just didn't work for our needs.

They did an OK job when I needed them. Except for the one day the system went down. Jive pointed the finger at the hosting company, and the hosting company pointed the finger at Jive. No reliable information came to us.

Jive online training is there. It is OK/average. I feel some other companies are doing better. It is not a piece that is required to have a successfully implementation, but it could be useful to improve it

If I did this over, I would hire out the implementation. They know the best practices and could have guided us to make an easier to use setup.

Eqo – Employee Referral Solution for the Frontline stands out in three key areas: ‍ 1. Employees easily refer someone via text – with no need to download any mobile apps. 2. Recruiting teams can send text campaigns to increase referral participation from understaffed regions. 3. Eqo – Employee Referral Solution for the Frontline’s team goes beyond just providing a solution. They work closely with their customers to ensure there are strategies and creatives put in place to maximize employee engagement and adoption throughout the year.

I honestly don't recall what we briefly used before Jive - it wasn't good and didn't last long. I think it was under-utilized because you couldn't really do a whole lot with it. Jive does pretty much everything we need it to do, so for that reason alone, Jive is the superior tool.

Incentivized

• Increased talent attraction via referrals, effectively cutting down recruitment expenses.
• Minimized employee turnover, thereby reducing expenses related to backfilling and training.
• Increased employee referral engagement from frontline teams
• Eliminated any manual administration of tracking employee referrals, reducing double payments and missed payments

• Makes us seem bigger than we are.
• Makes it so the person that manages this part of the business can go on vacation and can pass on these duties to other people when he is gone.
• Helped us fulfill MSA requirements from our clients to have phone support. Couldn’t have closed some of our deals without it.

Incentivized